Audio Visual Technician, Live Events

Convene; Greater London; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Private medical insurance

Subsidised fitness membership

25 days annual leave

Job summary

Convene is seeking a full-time AV Operations Specialist in London, responsible for seamless execution of live events and AV operations. The role requires 3+ years of AV and IT experience, customer service skills, and knowledge of AV equipment.

Health and wellness benefits include private medical insurance and subsidized fitness memberships. Located in Greater London, this position offers a salary range of £30,000 – £33,000 with bonuses available.

Qualifications

• 3+ years of experience supporting AV and IT equipment.
• Customer service or hospitality experience preferred.
• Flexible long and weekend hours may be required.

Responsibilities

• Provide troubleshooting assistance to customers.
• Evaluate AV equipment and troubleshoot issues.
• Coordinate with teams to meet technological needs.

Skills

Audio visual troubleshooting

Customer service skills

Knowledge of AV equipment

IT support experience

Education

3+ years experience in AV and IT

Tools

Crestron control systems

Microsoft Office

Job description

Candidate must currently reside in the UK and be able to work in the UK without sponsorship.

About Convene Hospitality Group

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops and operates hospitality‑driven destinations for a variety of events and meetings.

AV Operations Specialist (AV Technician), London

Salary Range: £30,000 – £33,000 per annum, with eligibility for discretionary annual bonus.

Schedule: Full‑time. Monday‑Friday with varied night and weekend shifts as needed based on our event calendar.

Convene Hospitality Group is seeking a full‑time AV Technician to join our Operations team at the County Hall venue in central London. In this role you will be responsible for the seamless execution of all live events and the day‑to‑day AV operations across the venue.

What You’ll Do

• Provide ad‑hoc troubleshooting and assistance to customers of all technology competency levels.
• Troubleshoot AV equipment, including audio, video, lighting, computer networking systems and hardware.
• Evaluate and troubleshoot personal computer hardware and software, peripheral devices, mobile devices and network component problems.
• Coordinate pre‑program activities with property teams and the AV Operations Manager to ensure all technological needs are met.
• Deliver anticipatory customer service, building good relationships with Convene team members, divisions and vendors.
• Attend pre‑production, pre‑con and other meetings as required.
• Support day‑to‑day floor operations, including set‑up, strike, operating room equipment and assisting other AV property functions.
• Develop and maintain positive relationships with clients and respond to reasonable requests during programmes.
• Collaborate with the Production team to understand client expectations before each meeting or event.
• Assist in any area of daily operation and participate in collaborative projects with technology and other departments.
• Review all departmental SOPs quarterly.
• Uphold Convene cultural standards.
• Perform other duties as requested by management.
• Show initiative and drive to solve problems.
• Maintain a polished, professional appearance in accordance with convene dress code standards.

What We Look For

• 3+ years of experience supporting AV and IT equipment and computer software systems.
• Customer service or hospitality experience preferred.
• Knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers and projectors/displays.
• Basic understanding of Crestron and other central control systems.
• Basic knowledge of data networking principles, architecture and applications.
• Experience installing, configuring, operating and administering operating systems, applications and hardware for Macs, PCs, LANs, servers.
• Proficiency in Microsoft Office and Apple iWorks suite of business applications.
• Flexible, long and weekend hours sometimes required.
• Ability to lift, carry, push, pull and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling and stooping.
• Ability to stand, sit or walk for an extended period of time.
• Ability to climb and work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications

• Audio: 4–48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push‑to‑talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus.
• Lighting: Familiarity with lighting maps, lighting concepts and best practices, familiarity with rigging.
• IT: Wi‑Fi troubleshooting, hard‑line internet connectivity, knowledge of DHCP/static IP addressing, operating other collaboration tools and equipment.
• Hybrid: Familiarity with virtual meeting and event platform functions, livestreaming technologies including cameras, encoders and lighting, and transmission protocols such as RTMP, HLS and SRT.
• Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus.

We’re Here For You

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well‑being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest‑free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give‑back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.