Facilities Assistant- Client Support Team

Convene; Orpington; On-site; GBP 1,515,000 - 2,066,000; Part time

Benefits offered by this job

Training & development

Competitive rate + holiday pay

Flexible shifts

Family lunch - healthy, nourishing食

A chance to be part of a dynamic, grow

Job summary

Convene is seeking a Facilities Assistant for our Client Support Team in London. We offer flexible hours, weekday-evening shifts, and a role that blends hospitality with practical venue management.

You will set up rooms, maintain cleanliness, support health and safety, and help deliver an exceptional client experience. This is a great chance to grow within a dynamic, inclusive team at Convene.

Qualifications

• Proven customer service skills in a hospitality or events setting.
• Ability to set up rooms and spaces per client requirements and standards.
• Understanding of health and safety regulations in a venue environment.

Responsibilities

• Set rooms each evening for the following day per client requirements and company standards.
• Maintain all meeting rooms, staff offices, and common areas to high cleanliness levels.
• Carry out deep-cleaning duties and stock rotation as scheduled by the Facilities Supervisor.
• Ensure waste removal complies with Health & Safety regulations and company standards.
• Be available for staff briefings, events, and occasional weekend work.

Skills

Customer service

Venue setup

Health & safety awareness

Job description

Facilities Assistant, Client Support Team | London, UK

Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship.

Looking for Flexible Hours and a Career That Works Around You?

Join our Client Support Team at Convene and gain valuable experience in hospitality and events - where we don’t just run meetings and events, we create unforgettable moments that leave a lasting impression.

Flexible Gigs:

Choose shifts that work for you. Weekdays, evenings, or just a few days a week. You’re in control.

Competitive Pay:

Earn a great hourly wage while working with a dynamic, supportive team.

Room to Grow:

Over 50% of our supervisors started in entry-level roles. We promote from within and invest in our future.

Work-Life Balance:

Enjoy mostly Monday–Friday shifts and yes, you’ll usually have Christmas off to spend with loved ones!

What You’ll Do

Provide a high standard of client care within the venue by maintaining a clean and comfortable environment for clients at all times.

Room Setting & Service

• Set rooms each evening for the following day in accordance with client requirements and company standards.
• Ensure that meeting rooms not in use are set up to company standards and available for client show rounds.

House-keeping

• Maintain all meeting rooms, staff offices, and common areas at the highest level of cleanliness.
• Clean and re-stock washrooms daily.
• Carry out deep-cleaning duties within the venue as per the schedule provided by the Facilities Supervisor.
• Ensure all waste removal is carried out according to Health & Safety regulations and company standards.
• Maintain stocks of cleaning materials by updating stock sheets.
• Store and keep a log of lost property found in meeting rooms and common areas.

Health and Safety

• Carry out duties in accordance with all Health and Safety regulations and company best practice.

General

• Be available for staff briefings and company events, including attendance at company functions.
• Be available for weekend work where necessary.
• Undertake any reasonable requests for ad hoc duties by the venue team.

Who We Are

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/

We’re Here For You

• Training & development
• Competitive rate + holiday pay
• Flexibility to choose your shifts
• Family lunch - healthy, nourishing food
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do
• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.