Audio Visual Technician

DGH Recruitment; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic global law firm as an AV Support Assistant, specializing in cutting-edge meeting and conferencing technologies. This role offers a fantastic opportunity to deliver exceptional IT support, ensuring seamless operation of AV systems and enhancing user experiences. Collaborate with a talented IT team to implement operational processes, providing reliable and available IT systems. If you have a passion for technology and a commitment to excellence, this position is perfect for you. Embrace the chance to make a significant impact in a professional services environment while developing your skills in a supportive and innovative setting.

Qualifications

• Minimum 3 years of IT support experience in a professional services environment.
• Understanding of network fundamentals to diagnose infrastructure-related issues.

Responsibilities

• Deliver excellent experience with AV and video conferencing technologies.
• Provide assistance or training to enhance knowledge of AV technologies.

Skills

IT Support

AV Technologies

Video Conferencing

Network Fundamentals

MS Office 2016/365

Tools

Polycom

Crestron

Teams

Zoom

WebEx

Job description

Direct message the job poster from DGH Recruitment

AV Support Assistant/Audio Visual Specialist/AV Engineer

A fantastic opportunity has arisen for an AV Support Assistant/Audio Visual Specialist/AV Engineer to join our London-based global law firm on an initial 6-month contract.

Summary:

Our client's IT team is responsible for delivering a responsive, effective, and timely IT support service to the firm’s employees and clients.

They develop and implement operational processes and procedures to provide reliable and available IT systems.

The team comprises a globally-distributed group of Systems Analysts who handle escalated work from the Helpdesk and may escalate issues to Infrastructure or Applications Support teams. This position, based in our London office, will specialize in meeting and conferencing technologies.

Key Responsibilities:

• Deliver an excellent experience to users of the firm's AV and video conferencing technologies, including hardware (screens, audio, Polycom components) and software (Teams, Zoom, WebEx, etc.).
• Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure smooth operation of AV technologies, including room-based and PC-based meetings.
• Perform preventative maintenance and develop and complete regular checklists to ensure the operation of meeting and conference platforms.

Experience required:

• A minimum of 3 years of IT support experience in a professional services environment, specifically with meeting and conferencing technologies (Polycom, Crestron, Teams, Skype for Business, Zoom, WebEx, etc.).
• Understanding of network fundamentals to diagnose and assess infrastructure-related issues.
• Knowledge of MS Office 2016/365, Outlook, Word, PowerPoint, and Excel.
• Experience with Remote Access systems supporting remote users.
• Understanding of ITIL (v2 or v3); knowledge of ISMS/ISO27001 is desirable.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Staffing and Recruiting, Law Practice, and Legal Services