Audio Visual Service Engineer

McGinley Support Services; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an AV Service Engineer to join their team in London. This role involves field service engineering, maintaining and installing AV systems, with a focus on customer satisfaction. Ideal candidates will have proven experience with systems like Crestron and a strong customer service orientation. A company vehicle is provided for field duties.

Benefits

Competitive salary and benefits package

Company vehicle provided for field duties

Opportunities for professional development

Supportive and inclusive team culture

Qualifications

• Experience servicing corporate AV systems including Crestron, AMX, Extron.
• Full UK driving licence required.
• Excellent communication and customer service skills.

Responsibilities

• Respond to AV service call-outs and resolve faults.
• Conduct regular maintenance visits for AV systems.
• Assist with small AV installations and support meetings.

Skills

Customer Service Orientation

Communication Skills

Attention to Detail

Problem Solving

IT Skills

Education

Proven experience in AV servicing

Full UK driving licence

Job description

About the Role:
Our client is seeking a dedicated AV Service Engineer to join their team, providing exceptional service and technical expertise across London.This field-based role involves working primarily in Central London, with occasional travel outside the city.A company vehicle will be provided.

Key Responsibilities:

• Field Service Engineering: Respond to AV service call-outs, diagnosing and resolving faults to the client's satisfaction.

• Preventative Maintenance: Conduct regular maintenance visits to ensure optimal performance of AV systems.

• Installation Support: Assist with site surveys, small AV installations, and provide support for meetings and events as required.

• Administrative Duties: Manage and update service tickets, time billing, and van inspection logs in a timely manner.

• Team Collaboration: Work closely with the office-based team to ensure follow-up actions are completed efficiently.

Essential Skills and Qualifications:

• Proven experience in servicing corporate AV systems, including Crestron, AMX, Extron, video conferencing, audio, DSPs, presentation, and projection technologies.

• Excellent verbal and written communication skills, with a strong customer service orientation.

• Ability to work to the highest quality standards with meticulous attention to detail.

• Strong IT skills, with a proactive approach to learning and problem-solving.

• Full UK driving licence.

Desirable Attributes:

• Experience in a similar role within the corporate AV sector.

• Flexibility and adaptability in a dynamic work environment.

• A collaborative team player with a positive attitude.

What We Offer:

• Competitive salary and benefits package.

• Company vehicle provided for field duties.

• Opportunities for professional development and training.

• Supportive and inclusive team culture.