Audio Visual Service Engineer

Creative Personnel; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the audio-visual sector is seeking an AV Service Engineer to provide exceptional technical support across London. You will be responsible for repairing, maintaining, and installing AV systems while collaborating with the team to ensure client satisfaction. Applicants should have proven AV service experience and solid IT skills. Competitive salary and benefits, including a company vehicle, are offered.

Benefits

Competitive salary and benefits package

Company vehicle provided for field duties

Opportunities for professional development

Supportive team culture

Qualifications

• Proven experience servicing corporate AV systems such as Crestron, AMX, Extron.
• Excellent communication skills with a customer service focus.
• Strong IT skills and a proactive problem-solving approach.

Responsibilities

• Respond to AV service call-outs and resolve faults to client satisfaction.
• Conduct regular maintenance visits for AV systems.
• Assist with site surveys and small AV installations.

Skills

AV Service Experience

Communication Skills

Attention to Detail

IT Skills

Education

Full UK Driving Licence

Job description

About the Role:
Our client is seeking a dedicated AV Service Engineer to join their team, providing exceptional service and technical expertise across London. This field-based role involves working primarily in Central London, with occasional travel outside the city. A company vehicle will be provided.

Key Responsibilities:

• Field Service Engineering: Respond to AV service call-outs, diagnosing and resolving faults to the client's satisfaction.

• Preventative Maintenance: Conduct regular maintenance visits to ensure optimal performance of AV systems.

• Installation Support: Assist with site surveys, small AV installations, and provide support for meetings and events as required.

• Administrative Duties: Manage and update service tickets, time billing, and van inspection logs in a timely manner.

• Team Collaboration: Work closely with the office-based team to ensure follow-up actions are completed efficiently.

Essential Skills and Qualifications:

• Proven experience in servicing corporate AV systems, including Crestron, AMX, Extron, video conferencing, audio, DSPs, presentation, and projection technologies.

• Excellent verbal and written communication skills, with a strong customer service orientation.

• Ability to work to the highest quality standards with meticulous attention to detail.

• Strong IT skills, with a proactive approach to learning and problem-solving.

• Full UK driving licence.

Desirable Attributes:

• Experience in a similar role within the corporate AV sector.

• Flexibility and adaptability in a dynamic work environment.

• A collaborative team player with a positive attitude.

What We Offer:

• Competitive salary and benefits package.

• Company vehicle provided for field duties.

• Opportunities for professional development and training.

• Supportive and inclusive team culture.