Audio Visual Onsite Team Lead

Prospero Integrated; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Prospero Integrated in London, UK, is seeking an On-site AV Operations Manager to lead the onsite technician team and coordinate event support across client spaces. You will drive service improvements, manage incidents and performance through regular reviews, and ensure professional standards while coordinating with cross-functional teams for executive spaces and high-profile events.

Responsibilities include ticketing and incident management, RAMS submissions, preventative maintenance planning,

Qualifications

• Direct management of onsite technicians and cover staff.
• Identify service improvements with the client.
• Incident management following the client's processes.
• Maintain professional environment to meet client standards.
• Regular 1-to-1 performance reviews.
• Staff development through a skills matrix and training.
• Daily workload management for all resources.
• Attend service review meetings and pre-stats.

Responsibilities

• Manage client tickets and incidents via the ticketing portal.
• Conduct Ready for Business checks on exec rooms and spaces.
• Provide executive white-glove meeting support and setup.
• Support internal customers with day-to-day AV services.
• Oversee events including scoping, rehearsals and delivery.
• Oversee equipment maintenance and local repairs.
• Coordinate preventative maintenance visits.
• Coordinate 3rd party and service dependencies.
• Book in/out goods via loading bay.
• Submit RAMS and manage administration tasks.
• Assist with AV power up/down checks.
• Maintain site documentation and reports.

Skills

People management

Client liaison

Event support

Scheduling

Problem solving

Tools

RAMS

Ticketing system

Job description

Prospero Integrated are working with a leading global audio visual integrator who specialise in providing AV and event services across multiple client partnerships, globally.

Key Responsibilities

Management:

• Direct management of onsite technician (s) and cover technicians.
• Service Improvements - work with the Client to identify service improvements.
• Incident management - manage process lifecycle as per client's internal processes.
• Discipline - maintain an organised and professional environment where the team are managed to meet and exceed client standards.
• Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required.
• Staff Development - skills matrix, training requirements.
• Daily workload management and allocation for all resources.
• Make suggestions for service improvements drawing on metrics, experience and feedback.
• Attend service review meetings and pre stats.

On-site Support:

• Management of Client tickets/incidents through ticketing portal.
• Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces.
• Executive white glove meeting support/set up.
• Supporting of internal customers regarding the services on a day to day basis.
• Event support & management (local/hybrid).
• Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
• Equipment maintenance including Break-fix & local repairs.
• Local critical spares/consumables management.
• Coordination & scheduling of preventative maintenance visits.
• 3rd party & service dependency coordination.
• Booking in/out of goods via loading bay.
• Submission of RAMS.
• Assist with building AV power downs / up checks.Administration:

Administration:

• Management of site documentation.
• Daily & Weekly Operations Meetings - staff requirements, technical requirements, room health status, AV charges.
• Weekly Events Scheduling Forecast - staff requirements, training requirements.
• Staff rota and holiday requests.
• Service Requests - decision maker regarding service requests for their respective locations.
• Maintenance - ensure that all spaces are being regularly checked by technicians in line with existing procedures.
• Business Liaison - client communication, feedback and operational status.
• Financial - purchases, overtime.
• Equipment Inventory & Tracking.
• Reporting Metrics