Audio Branding Operations Specialist

PHMG; Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

PHMG in Manchester is seeking an ambitious Operations Associate to join our Client Care team, focusing on day-to-day management of UK accounts and ensuring high-quality service. You will collaborate with Account Managers, Copywriters, Post-Production and Technical Teams to manage creative assets and client communications, driving timely delivery and identifying new business opportunities.

This fixed-term role runs until March 2027 with a salary of £29,000 and a £30,000 OTE, working Mon-Fri

Qualifications

• Solid verbal and written communication skills in a similar role.
• Ambitious self-starter with drive, creativity and customer service focus.
• Strong listening and writing skills with articulate speech.
• High attention to detail and excellent time-management.
• Experience with standard PC software and CRM systems.
• Commercial mindset balancing client needs with business goals.
• Commitment to personal development and career growth.

Responsibilities

• Project management of all creative aspects of the client journey.
• Coordinate with Copy, Post-Production, Music and Voice teams.
• Ensure productions are implemented and resolve outstanding cases.
• Contact clients after email campaigns to update requirements.
• Support Account Managers in identifying additional business opportunities.
• Provide timely responses to client queries and liaise with internal teams.
• Perform audio branding quality checks with clients and troubleshoot.

Skills

Communication skills

Ambitious self-starter

Listening & writing

Attention to detail

CRM databases

Commercial mindset

Professional development

Job description

PHMG in Manchester is seeking an ambitious Operations Associate to join our Client Care team, focusing on day-to-day management of UK accounts and ensuring high-quality service. You will collaborate with Account Managers, Copywriters, Post-Production and Technical Teams to manage creative assets and client communications, driving timely delivery and identifying new business opportunities.

This fixed-term role runs until March 2027 with a salary of £29,000 and a £30,000 OTE, working Mon-Fri