Audi Warranty Administrator

Sytner; Huddersfield; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Enhanced holiday entitlement

Maternity/paternity/adoption pay

Career development

Long service recognition

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Volunteer day

Job summary

Sytner Group's Huddersfield Audi dealership is seeking a Warranty Administrator to cost and invoice warranty work, submit warranty and goodwill claims, and manage recalls while controlling warranty debt. You will ensure manufacturer standards are followed and build strong relationships with customers and colleagues.

The role offers flexible patterns, including weekends, to deliver service at the highest level. Prior admin experience with automotive knowledge is preferred.

Qualifications

• Previous experience in an administrative capacity is essential.
• Knowledge of the motor industry and the Kerridge system would be advantageous.
• Excellent organisational skills and ability to handle conflicting demands with clear priorities.
• Excellent interpersonal skills and the ability to develop strong relationships with customers and colleagues.

Responsibilities

• Costing and invoicing all warranty jobs.
• Submitting warranty and goodwill claims daily.
• Administer recalls and manage warranty debt.
• Ensure manufacturer standards are adhered to at all times.

Skills

Organisational skills

Interpersonal skills

Prioritisation

Customer service

Kerridge system knowledge

Tools

Kerridge system

Job description

About the role

Sytner Group currently has an opening for a highly motivated Warranty Administrator to join our prestigious dealership at Huddersfield Audi.

As a Sytner Warranty Administrator, you will be responsible for costing and invoicing all warranty jobs. You will ensure the accurate submissions of warranty and goodwill claims on a daily basis and ensure recalls are administered and warranty debt is controlled. You will also ensure manufacturer standards are adhered to at all times.

Sytner Warranty Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Previous experience in an administrative capacity is essential. Knowledge of the motor industry and the Kerridge system would also be advantageous; however, this is not crucial for the right candidate.

Ideally, you will have excellent organisational skills and be able to handle conflicting demands whilst able to identify priorities in a highly demanding environment.

Excellent interpersonal skills and the ability to develop strong, cooperative relationships with customers & colleagues are also a must.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.