Attractions Operations Lead – Kids’ Workshops

Kidzania London; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Salary

Training & Development

Career progression

Free tickets

Shop discount

Birthday party discounts

Food discount

Westfield discounts

Job summary

KidZania London is seeking an Attractions Assistant Manager to oversee the daily operation of the attraction, with a focus on Children’s Activity Workshops. You will manage staffing, deliver high service standards and ensure safe, smooth operations for visitors.

Responsibilities include coordinating with departments, training staff, and driving KPI-based improvements. A full-time role with duty management and on-call first aid support when needed.

Responsibilities

• Assist with daily operation of the attraction focusing on Children's Activity Workshop areas
• Staffing, service/interaction, maintenance and general functionality of the workshops
• Liaise across departments to implement customer service standards and procedures
• Motivate team of Team Leaders and Host team; manage timesheets and training
• Analyze KPI's to set goals and resolve visitor concerns
• Duty management of site when required; first aider on call when required

Job description

KidZania London is seeking an Attractions Assistant Manager to oversee the daily operation of the attraction, with a focus on Children’s Activity Workshops. You will manage staffing, deliver high service standards and ensure safe, smooth operations for visitors.

Responsibilities include coordinating with departments, training staff, and driving KPI-based improvements. A full-time role with duty management and on-call first aid support when needed.