Attendance & Safeguarding Support Officer

Cheshire College South & West; Crewe; On-site; GBP 22,000 - 25,000; Full time

Job summary

Cheshire College South & West in Crewe Campus is seeking an Attendance Support Officer to contribute to attendance tracking and improvement. The role involves monitoring absence information, supporting Personal Development Tutors, and taking action when safeguarding concerns arise.

You will contact learners to understand reasons for absences, liaise with parents, and prepare regular reports on attendance trends for senior staff. This is a permanent, full-time position at Crewe Campus.

Qualifications

• Level 2 qualification in IT or equivalent.
• Level 2 or GCSE (C/4/5) or equivalent, in English and Maths.
• Evidence of ongoing professional development.
• Experience of using spreadsheets, databases and inputting data.
• Experience of monitoring and review systems including filing and maintaining records.
• Experience in liaising with members of the public and problem solving.
• Excellent organisational skills with the ability to self-manage, prioritise and work effectively under pressure.
• Good digital literacy skills.
• Enhanced DBS check.

Responsibilities

• Monitor absence information throughout the day and ensure College systems are updated.
• Support the Personal Development Tutors in absence follow-ups, escalations and actions.
• Take appropriate action where an absence could indicate a missing child or a learner at risk and report concerns to the Designated Safeguarding Lead immediately to initiate further action.
• Make direct contact with learners to ascertain reasons for un-certified absences and liaise with parents/carers; and
• Prepare and issue regular reports on absence trends to the Personal Development Manager.

Skills

Excellent organisational skills

Public liaison

Problem solving

Good digital literacy

Education

Level 2 IT

Level 2/GCSE English & Maths

Tools

Spreadsheets

Databases

Job description

Cheshire College South & West in Crewe Campus is seeking an Attendance Support Officer to contribute to attendance tracking and improvement. The role involves monitoring absence information, supporting Personal Development Tutors, and taking action when safeguarding concerns arise.

You will contact learners to understand reasons for absences, liaise with parents, and prepare regular reports on attendance trends for senior staff. This is a permanent, full-time position at Crewe Campus.