Attendance & Safeguarding Support Officer

birmingham.gov.uk; Birmingham; Hybrid; GBP 29,000 - 34,000; Part time

Job summary

Birmingham City Council is seeking an Attendance Support Officer to manage a caseload relating to the School Attendance Order Process, review part-time timetables, and oversee leave of absence referrals. The role requires handling penalties, home visits, and collaboration with schools and agencies.

The post is permanent and hybrid, with a 21.1 hour per week schedule. Applicants should have strong organisational and communication skills, and a commitment to safeguarding children’s education

Qualifications

• Good standard of education with evidence of continued professional development.
• Casework experience with ability to work within statutory timescales.
• Strong diary management, dealing with telephone enquiries and front-line contact with citizens.
• Excellent organisational, written and oral communication skills.
• Ability to travel around Birmingham City area, including home/school visits.

Responsibilities

• Advise parents/carers of legal responsibilities regarding children not in receipt of education.
• Raise cases of child protection concern with the supervisor and attend CP meetings when required.
• Contact schools regarding part-time timetables and liaise with other agencies as appropriate.
• Review Leave of Absence referrals and assist in issuing penalty notices; meet deadlines.
• Review contesting applications from parents related to penalty notices.
• Undertake home visits to encourage parental support for suitable education.
• Liaise with schools, BCC services and other authorities to secure places with minimal delay.
• Prepare Section 9 Witness Statements for prosecution and attend trials as needed.
• Maintain confidentiality in all case matters and respond promptly to queries from parents and schools.

Skills

Organisational skills

Written & verbal communication

Confidentiality

Diary management

Job description

Birmingham City Council is seeking an Attendance Support Officer to manage a caseload relating to the School Attendance Order Process, review part-time timetables, and oversee leave of absence referrals. The role requires handling penalties, home visits, and collaboration with schools and agencies.

The post is permanent and hybrid, with a 21.1 hour per week schedule. Applicants should have strong organisational and communication skills, and a commitment to safeguarding children’s education