Education Attendance & Safeguarding Officer

Birmingham City Council; Birmingham; Hybrid; GBP 29,000 - 34,000; Part time

Benefits offered by this job

Disability Confident Leader

Training and development opportunities

Job summary

Birmingham City Council is seeking an Attendance Support Officer to manage a caseload and oversee the School Attendance Order Process. The post is hybrid with work from Council buildings as required, and part-time at 21.1 hours per week.

You will advise parents on legal responsibilities, review leave of absence referrals, and liaise with schools and local authorities to secure timely education for children. A DBS check is required, with training provided to support safeguarding practices.

Qualifications

• Experience with statutory timescales and case management.
• Diary management and frontline customer service experience.
• Strong written and verbal communication skills; ability to liaise with schools and agencies.

Responsibilities

• Advise parents/carers on legal responsibilities regarding children’s education.
• Raise child protection concerns with supervisor; attend CP meetings as required.
• Contact schools about part-time timetables; liaise with other agencies as appropriate.
• Review Leave of Absence referrals and issue penalty notices as applicable.
• Review contesting applications for penalties; undertake home visits when needed.
• Liaise with schools and other services to arrange School Attendance Orders and places.
• Prepare Section 9 Witness Statements with Legal Intervention Coordinators; attend trials as needed.
• Maintain confidentiality in all casework and respond to queries from parents and schools.

Skills

Casework experience

Diary management

Organisational skills

Written and oral communication

Working with parents and agencies

Confidentiality and safeguarding

Negotiation and consultation

Travel across Birmingham

Education

Good standard of education

Job description

Birmingham City Council is seeking an Attendance Support Officer to manage a caseload and oversee the School Attendance Order Process. The post is hybrid with work from Council buildings as required, and part-time at 21.1 hours per week.

You will advise parents on legal responsibilities, review leave of absence referrals, and liaise with schools and local authorities to secure timely education for children. A DBS check is required, with training provided to support safeguarding practices.