Attendance Officer

The Open Academy Ltd.; Norwich; On-site; GBP 25,000 - 27,000; Full time

Job summary

The Open Academy Ltd. is seeking an Attendance Officer to join our pastoral team in Norwich. You will monitor daily attendance, follow up absences promptly with families, and support early help, intervention and statutory processes to ensure every student is in school and ready to learn.

As a Church of England academy, we uphold our ethos and values. The role requires strong organisation, data accuracy, safeguarding commitment and the ability to build positive relationships with families while

Qualifications

• Highly organized and able to maintain accurate records.
• Experience with Arbor or similar MIS is advantageous.
• Strong safeguarding commitment and understanding of statutory processes.
• Ability to communicate with warmth and firmness to families.

Responsibilities

• Monitor daily student attendance and follow up absences promptly.
• Support early help, intervention and statutory processes to improve attendance.
• Collaborate with Behaviour and Attendance Lead and pastoral teams.
• Maintain confidentiality and accurate attendance data records.

Skills

Data management

Arbor MIS experience

Record-keeping

Safeguarding awareness

Communication with families

Tools

Arbor MIS

Job description

Part of the Diocese of Norwich Education and Academies Trust (DNEAT)

Tel: [phone]

Email: [e-mail]

• Salary: Scale F, Points 12-17 £25,302 to £27,447actual pa (£29,542- £32,046 FTE)
• Permanent
• Full Time
• 37 hours per week
• Term Time + 1 week
• Required ASAP

About the Role

Improving attendance is one of our highest priorities at Open Academy. The Attendance Officer will be a key member of our pastoral team, working closely with the Behaviour and Attendance Lead and pastoral leaders to monitor daily attendance, follow up absence promptly with families, and support the early help, intervention and statutory processes that help every student be in school and ready to learn.

As a Church of England academy, our Christian ethos and our values of Aspiration, Perseverance and Respect shape everything we do, and we are looking for a colleague who will share and model them.

We would love to hear from you if:

You are highly organised, confident with data and accurate record-keeping (experience of Arbor or a similar MIS would be an advantage), and able to spot patterns quickly.

You communicate with warmth and firmness in equal measure, building positive relationships with families while holding high expectations, and you are committed to safeguarding and to improving outcomes for young people.

Working Hours

Monday to Thursday, 8am-4pm, Friday 8am-3.30pm.

Visits to the school are warmly welcomed. Please contact the school office to book an appointment on 01603 481640.

Closing Date:

16 October 2026, 12 noon

Interview Date:

W/C 19 October 2026

The Diocese of Norwich Education and Academies Trust are committed to safeguarding and promoting the welfare of all its children and expects all staff to share this commitment. All appointments will be subject to full safeguarding checks as well as satisfactory references.

The Trust's safeguarding policy can be found on our website.

This post is likely to come under the requirements of the Childcare (Disqualification) 2009 Regulations and the successful applicant will be required to complete a declaration form to establish whether they are disqualified under these regulations.

This post is exempt from the Rehabilitation of Offenders Act and you will be required to undergo an Enhanced DBS check or Enhanced DBS check with barred list. If you have information to declare it may be protected under the Exceptions Orders and you may not be required to declare it. You will be asked to make a criminal conviction declaration if you are shortlisted for the post.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.