Attendance and Welfare Support Service - Tracking Officer

BATH & NORTH EAST SOMERSET COUNCIL; Bath; On-site; GBP 24,000 - 30,000; Full time

Job summary

Bath & North East Somerset Council is seeking a Child Missing Education Tracking Officer within the Attendance and Welfare Support Service to identify, locate and support children missing education back into suitable provision. You will manage referrals, liaise with schools, families and partners, and maintain accurate records to track cases to a successful outcome.

The role requires strong organisation, excellent communication and IT skills, with the ability to work independently and manage a

Qualifications

• We are looking for a highly organised, motivated and proactive individual with excellent communication, investigation and IT skills.
• You will have the ability to manage a varied workload, work independently and build positive working relationships with schools, families and professionals.
• Experience of working within education, attendance, admissions, safeguarding, children's services or a related field would be advantageous.

Responsibilities

• Manage referrals, undertake enquiries, liaise with schools, families and partner agencies, maintain accurate records and track cases through to a successful outcome.
• Play an important role in safeguarding children and ensuring that vulnerable pupils remain visible to services and have access to their educational entitlement.

Job description

At Bath & North East Somerset Council we have one overriding purpose - to improve people's lives. About the Team The Attendance and Welfare Support Service works to ensure that children and young people who are missing education are identified, located and supported back into suitable educational provision. The team plays an important role in safeguarding children and ensuring that vulnerable pupils remain visible to services and have access to their educational entitlement. About the Role An exciting opportunity has arisen to join the Attendance and Welfare Support Service as a Child Missing Education Tracking Officer. The successful candidate will support the Local Authority in ensuring that children and young people who are missing education are identified, located and supported back into suitable educational provision. You will manage referrals, undertake enquiries, liaise with schools, families and partner agencies, maintain accurate records and track cases through to a successful outcome. You will play an important role in safeguarding children and ensuring that vulnerable pupils remain visible to services and have access to their educational entitlement. You will need to be confident using a range of databases and IT systems, analysing information from multiple sources and communicating your findings clearly with colleagues and partner agencies.

We are looking for a highly organised, motivated and proactive individual with excellent communication, investigation and IT skills. You will have the ability to manage a varied workload, work independently and build positive working relationships with schools, families and professionals. Experience of working within education, attendance, admissions, safeguarding, children's services or a related field would be advantageous. If you are passionate about improving outcomes for children and young people and would like to make a real difference, we would like to hear from you.

Interview date: 24/11/2026 No Agencies Please. Please note: that this advert may close earlier than the stated closing date due to high demand.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council. Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. Why Bath and North East Somerset Council? Go to At Bath and North East Somerset Council we have one overriding purpose - to improve peoples lives.

Find out more about our values at We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

Find out more on our commitment to Equality, Diversity and Inclusion at We are a Disability Confident Employer - find out more at The Council is committed to having a diverse and inclusive workforce.

• We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
• Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.