Attendance and Welfare Support Service - Tracking Officer

Bath & North East Somerset Council; Keynsham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Bath & North East Somerset Council is seeking a Child Missing Education Tracking Officer within the Attendance and Welfare Support Service. The role focuses on identifying and supporting children missing education and ensuring their access to educational entitlement.

You will manage referrals, undertake enquiries and liaise with schools, families and partner agencies to safeguard children. You will need to be highly organised with strong IT skills and the ability to analyse information from

Qualifications

• Highly organised, motivated and proactive with excellent communication, investigation and IT skills.
• Ability to manage a varied workload, work independently and build positive working relationships.
• Experience of working within education, attendance, admissions, safeguarding or related fields would be advantageous.

Responsibilities

• Manage referrals, undertake enquiries and liaise with schools, families and partner agencies.
• Maintain accurate records and track cases through to a successful outcome.
• Communicate findings clearly with colleagues and partner agencies.

Job description

At Bath & North East Somerset Council we have one overriding purpose - to improve people's lives.

About the Team

The Attendance and Welfare Support Service works to ensure that children and young people who are missing education are identified, located and supported back into suitable educational provision. The team plays an important role in safeguarding children and ensuring that vulnerable pupils remain visible to services and have access to their educational entitlement.

About the Role

An exciting opportunity has arisen to join the Attendance and Welfare Support Service as a Child Missing Education Tracking Officer.

The successful candidate will support the Local Authority in ensuring that children and young people who are missing education are identified, located and supported back into suitable educational provision.

You will manage referrals, undertake enquiries, liaise with schools, families and partner agencies, maintain accurate records and track cases through to a successful outcome. You will play an important role in safeguarding children and ensuring that vulnerable pupils remain visible to services and have access to their educational entitlement.

You will need to be confident using a range of databases and IT systems, analysing information from multiple sources and communicating your findings clearly with colleagues and partner agencies.

About You

We are looking for a highly organised, motivated and proactive individual with excellent communication, investigation and IT skills.

You will have the ability to manage a varied workload, work independently and build positive working relationships with schools, families and professionals.

Experience of working within education, attendance, admissions, safeguarding, children's services or a related field would be advantageous.

If you are passionate about improving outcomes for children and young people and would like to make a real difference, we would like to hear from you.

Interview date: 24/11/2026

No Agencies Please.

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose - to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer - find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced DBS Check.

Safeguarding Statement:

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.