Attendance and Admin Officer

Hertswood Academy; Borehamwood; Sur place; GBP 22 000 - 26 000; Plein temps

Résumé du poste

Hertswood Academy in Borehamwood is seeking an Attendance and Admin Officer to cover a maternity leave. This dual-focus role combines attendance data management with front-of-house reception and general admin duties.

You will monitor registers, support families and external agencies, maintain student records (Arbor MIS), and uphold safeguarding standards while delivering friendly, efficient service to students and visitors.

Qualifications

• GCSEs grade C/4 or above in English and Maths (or equivalent).
• Previous administrative or office experience, database/records management, and handling customer or telephone inquiries.
• Proficient in Microsoft Word, Excel, and email; strong written and verbal communication; data analysis capabilities; and excellent organizational skills.
• Proactive, adaptable under pressure, friendly, and committed to safeguarding and equality.

Responsabilités

• Attendance Management: Maintain daily registers, follow up on unexplained absences, analyze attendance data, coordinate home visits, and prepare reports for SLT.
• Office & Reception Support: Manage incoming calls, greet visitors following safeguarding procedures, and maintain student records on Arbor MIS.
• Student Welfare: Provide daily front-desk support to students regarding general queries, uniform issues, or lost property, and assist with basic first aid care.
• Safeguarding: Act strictly in accordance with Keeping Children Safe in Education and maintain student confidentiality.

Connaissances

Administrative experience

Data analysis

Microsoft Office

Communication skills

Organisational skills

Reception duties

Formation

GCSE English & Maths

Level 3 qualification or equivalent

Outils

Arbor MIS

Description du poste

MATERNITY COVER

Are you proactive, organized, and passionate about supporting young people and families? Hertswood Academy is looking for an enthusiastic Attendance and Admin Officer to cover a maternity leave.

In this dual-focus role, you will lead the school's strategic and daily operational approach to student attendance—monitoring data, identifying trends, and providing early interventions alongside families and external agencies. You will also serve as a vital member of our vibrant office team, managing front-of-house reception, general administrative duties, and daily student support.

Key Responsibilities

• Attendance Management: Maintain daily registers, follow up on unexplained absences, analyze attendance data (focusing on persistent absence and vulnerable groups), coordinate home visits, and prepare reports for Senior Leadership.
• Office & Reception Support: Manage incoming calls, greet visitors following safeguarding procedures, and maintain student records on our Management Information System (Arbor).
• Student Welfare: Provide daily front-desk support to students regarding general queries, uniform issues, or lost property, and assist with basic first aid care.
• Safeguarding: Act strictly in accordance with statutory safeguarding standards (Keeping Children Safe in Education) and maintain student confidentiality.

What We Are Looking For

Essential Criteria

• Qualifications: GCSEs grade C/4 or above in English and Maths (or equivalent).
• Experience: Previous administrative or office experience, database/records management, and handling customer or telephone inquiries.
• Skills: Proficient in Microsoft Word, Excel, and email; strong written and verbal communication; data analysis capabilities; and excellent organizational skills.
• Attributes: Proactive, adaptable under pressure, friendly, and committed to safeguarding and equality.

Desirable Criteria

• Level 3 qualification or relevant educational/admin accreditation.
• First Aid at Work qualification (training can be provided).
• Experience working in a school setting, monitoring attendance, or using MIS platforms (such as Arbor).
• Experience working directly with young people, families, or external agencies (e.g., Social Care, Hertfordshire County Council).

Important Information

Safeguarding Note: Hertswood is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. An enhanced DBS check is required for this post.

Equal Opportunities: Hertswood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.