ATM Field Service Technician - Company Vehicle

NCR Atleos; Leicester; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Company vehicle (fuel card) for home/9

Health & Safety training

25 days holiday

Pension

Job summary

NCR Atleos in Leicester is seeking a Field Service Technician to diagnose faults, repair and replace ATM modules on-site across the region. You will install, maintain, and repair equipment, travel to high-security sites, and take ownership of customer issues while meeting SLAs.

Full training and equipment are provided; a company vehicle is available for personal use. The role requires a valid full UK driving license, basic IT/hardware knowledge, and the ability to work independently.

Qualifications

• Valid Full UK manual driving license.
• SIA CViT license or be available to attend training.
• Strong local geographical knowledge.
• Experience in break/fix, IT, computer/mechanical repair.
• Basic computer hardware and software knowledge.
• Experience with Windows operating systems.
• Experience in general PC hardware and software maintenance.
• High level of mechanical/electrical aptitude.
• PIA licences desirable, but if you don’t hold one, it will be provided.
• Excellent interpersonal skills and customer facing relationship skills.
• Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure.

Responsibilities

• Diagnose faults and perform repair or replacement of ATM modules on-site.
• Install, maintain, and repair equipment within an assigned territory/region.
• Attend high security sites to assist with ATM cash removal, wearing appropriate security gear and following all procedures.
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements.
• Carry out work with adherence to the Health & Safety Policy.
• Comply with NCR Atleos Security Policy, and all current security protocols.
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods.
• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)

Skills

Full UK driving

CViT license

Local geography

Break/fix IT repair

Hardware basics

Windows OS

PC maintenance

Mechanical aptitude

PIA licence

Customer facing

Independent worker

Fast learner

Problem solving

Job description

NCR Atleos in Leicester is seeking a Field Service Technician to diagnose faults, repair and replace ATM modules on-site across the region. You will install, maintain, and repair equipment, travel to high-security sites, and take ownership of customer issues while meeting SLAs.

Full training and equipment are provided; a company vehicle is available for personal use. The role requires a valid full UK driving license, basic IT/hardware knowledge, and the ability to work independently.