Atlassian Cloud Admin & ITSM Architect

Giacom; Ovingham; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Learning & development opportunities

Birthday off (as per policy)

Job summary

Giacom is seeking an Atlassian Administrator to own, evolve, and govern our Atlassian Cloud Apps (Jira Software, Jira Service Management, Confluence, Jira Product Discovery) and related tools. You will work with the Head of Platform Operations to drive best practice and standardisation.

The role blends hands-on admin work with architecture, roadmap ownership and stakeholder engagement to ensure the platform underpins collaboration, project delivery and service management.

Qualifications

• Proven hands-on experience administering Atlassian Apps in a complex environment.
• Deep understanding of Jira Software and JSM workflows, schemes and dashboards.
• Proven experience with Atlassian Cloud administration and app management.
• Strong scripting/automation skills using Jira Automation and REST APIs.
• Experience designing ITSM processes using Jira Service Management.

Responsibilities

• Own end-to-end design and governance of Jira Service Management across the organisation.
• Lead configuration and lifecycle management of Jira Software, Jira Product Discovery and JSM.
• Define governance standards for project creation, configuration and usage.
• Monitor and maintain Atlassian Cloud stability, performance and capacity.
• Provide ITSM improvements through standardised processes and automation.
• Manage user access and integrations with internal systems.
• Evaluate and govern third‑party Marketplace apps and PoCs.

Skills

Atlassian administration

Jira Software & JSM workflows

Atlassian Cloud administration

Scripting/Automation (Jira Automation/

ITSM processes design (Jira Service M'

Tools

Jira Software

Jira Service Management

Confluence

Jira Product Discovery

Job description

Giacom is seeking an Atlassian Administrator to own, evolve, and govern our Atlassian Cloud Apps (Jira Software, Jira Service Management, Confluence, Jira Product Discovery) and related tools. You will work with the Head of Platform Operations to drive best practice and standardisation.

The role blends hands-on admin work with architecture, roadmap ownership and stakeholder engagement to ensure the platform underpins collaboration, project delivery and service management.