Associate Technology Application Manager

Nuffield Health Group; Ewell; On-site; GBP 28,000 - 60,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Group is seeking a candidate to provide day-to-day support for Workday HCM and related HR applications, including end-user training and incident management.

The role involves collaborating with a community of practice to understand application design and the software development lifecycle, while developing non-complex configuration skills with guidance from senior colleagues.

Qualifications

• Experience supporting HR applications (Workday HCM) and end-user support.
• Strong analytical skills and attention to detail.
• Familiarity with application design and SDLC concepts.
• Willingness to work out-of-hours if needed.

Responsibilities

• Provide day-to-day support for Workday HCM and other key HR applications, including end-user support and training.
• Participate in community of practice and understand application design, management, and SDLC.
• Develop configuration skills for Workday HCM, delivering non-complex configurations with senior support.
• Identify areas for improvement across processes, automation, data feeds and data quality.
• Demonstrate excellent verbal and written communication to build relationships.
• Influence HR teams and managers and be prepared to challenge and be challenged.
• Manage incidents to restore service quickly with minimal disruption.

Skills

Analytical skills

Attention to detail

Communication skills

Influencing stakeholders

Problem-solving

Tools

Workday HCM

Job description

• Provide day-to-day support for Workday HCM and other key HR applications. Including end user support, training and potentially out-of-hours support.
• Demonstrate excellent analytical skills and have a strong attention to detail.
• Take part in your community of practice, understanding the principles of application design, management, and the software development lifecycle.
• Develop your application configuration skills, specifically for the Workday HCM application, delivering non-complex configurations with support from more senior colleagues.
• Continually look for areas of improvement across your application domain (process, technical, training), including automation of business processes, automation of existing data feeds and continuous improvement of data quality.
• Demonstrate excellent communication skills, both verbal and written, to build strong relationships with colleagues and stakeholders.
• Have the confidence to influence HR teams and managers in the business, prepare to challenge and be challenged.
• Manage incidents effectively to ensure that service is returned to a satisfactory operational standard as quickly as possible with a minimum of disruption to the users of that service.

  We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.