Application Specialist

MHR International UK Limited; Ruddington; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

GP access

Enhanced family leave

Training courses

Referral bonus

Private medical insurance

Job summary

MHR is a leading people and finance platform provider based in the UK, dedicated to helping organisations and individuals thrive. As an Application Specialist, you will handle first-level support, triage customer queries, and collaborate with multiple teams to resolve issues efficiently.

You will gain hands-on experience with our products and internal processes, including Salesforce, while contributing to knowledge management and customer success across the portfolio.

Qualifications

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Professionalism in client interactions and multi-team collaboration.

Responsibilities

• Provide first-level support and triage customer queries.
• Collaborate with second-level support and other teams to resolve issues.
• Contribute to knowledge management and process improvements to enhance customer experience.

Skills

Clear communication

Active listening

Professional phone manner

Calm under pressure

Handle high call volumes

Payroll knowledge

HR policies

Tools

Salesforce

Job description

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers.

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow , and make a lasting difference in your career, your team, and your impact.

As an Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage cases, and collaborate with various teams to resolve issues efficiently. This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success.

Your Team:

You will work closely with a collaborative team that is committed to providing excellent support to MHR customers. As the first point of contact for customer queries, you will collaborate with colleagues across various departments to ensure timely resolutions. Together, you will drive continuous improvement in customer support processes, sharing insights and solutions to enhance the overall support experience. Your role will involve working with second-level support and other teams for more complex cases, fostering a collaborative environment where teamwork and communication are key to success.

Your Impact:

Your work will directly impact customer satisfaction by ensuring that queries are resolved promptly and efficiently. By providing first-level support, triaging cases, and collaborating with teams to investigate issues, you will contribute to seamless customer experiences. Your efforts in replicating software defects, coordinating fixes, and keeping customers informed will minimise disruptions and enhance customer retention. Additionally, by contributing to knowledge management, you will help improve the efficiency of the support process, enabling customers to resolve issues independently and enhancing MHR’s overall service reputation.

Key Skills:

• Ability to convey information clearly and effectively to diverse audiences, both verbally and in writing.
• Strong listening skills to understand customer needs and concerns.
• Professional when interacting with clients and colleagues over the phone.
• Comfort in navigating challenging conversations with a calm and composed approach.
• Proven track record of handling high call volumes while maintaining quality service.
• Familiarity with fast paced environment and ensuring efficient workflow.
• Understanding of payroll processes, HR policies, and employment regulations.

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.