Associate Product Owner

Aviva plc; Norwich; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Bonus opportunity 8% of annual salary

Generous pension up to 14%

25 days holiday + bank holidays

Aviva product discounts up to 40%

Matching Share Plan

Save As You Earn

Volunteering days

Wellbeing support

Cycle to work

Flexible benefits

Job summary

Aviva plc is seeking an Associate Product Owner for a 12‑month fixed‑term contract in Norwich with 50% office attendance across Norwich, Bristol, Manchester or Perth. You will help translate customer insights into tangible product outcomes across Retail PCW products (Motor, Home, Speciality) and work with a Retail Product Owner to deliver impactful improvements.

You will specify requirements, collaborate with delivery teams, and ensure customer journeys align with user needs while considering

Qualifications

• Understanding of General Insurance, Motor and Home insurance markets and price comparison markets.
• Creative thinking for customer journey ideas and best practices.
• Clear communication to stakeholders with attention to detail.
• Thrives in a fast-paced environment with strong problem-solving skills.
• Builds relationships across multiple business and IT teams.

Responsibilities

• Translate customer insight into product outcomes delivering customer-centric features.
• Specify requirements for change and work with delivery teams to implement updates.
• Address issues promptly and drive end-to-end agreement for improvements.
• Support and, where appropriate, own delivery of high-quality digital experiences.
• Review own and competitors’ journeys to identify opportunities for improvement.

Skills

General Insurance market knowledge

Customer journey ideation

Stakeholder communication

Problem solving

Cross-team collaboration

Job description

Associate Product Owner

12 Months Fixed-Term Contract

Starting Salary: up to £40,000 depending on skills and experience

Location: Norwich, Bristol, Manchester or Perth with 50% office attendance

Are you someone who enjoys turning customer insight into meaningful change? Do you love shaping brilliant customer journeys and collaborating across teams to deliver impactful improvements?

You will support a Retail Product Owner in developing & delivering change initiatives across Retail PCW products (Motor, Home, Speciality). Initiatives can range from expanding our reach through underwriting enhancements, to optimising customer journeys across distribution channels, introducing new customer features, and remediating risks. Your role will involve developing strong and collaborative relationships with key stakeholders to achieve strategic commercial, customer, and regulatory outcomes.

A bit about the role

You’ll translate customer insight into tangible product outcomes by delivering customer‑centric solutions that shape product features and ensure development aligns with real user needs. Acting as the voice of the customer in product discussions, you’ll address issues promptly, drive change, and secure end‑to‑end agreement to deliver improvements.

You’ll specify requirements for change and work closely with delivery teams to implement prioritised updates, including resolving occasional risk events. You’ll also support, and at times own, the delivery of high‑quality digital experiences that enhance customer journeys and business performance, while reviewing both our own and competitors’ journeys to identify opportunities for improvement.

Skills and experience we’re looking for:

• Good understanding of the General Insurance market, specifically Motor and Home insurance, and a understanding of price comparison markets
• Creative thinking about new customer journey ideas and concepts, along with understanding best practices and trends.
• Effective communication and demonstration of ideas and concepts to all stakeholders with good attention to detail.
• Thrive in a fast‑paced work environment that requires strong problem‑solving skills and independent self‑direction.
• Ability to develop strong relationships and work effectively across multiple teams – both business and IT teams.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary Up to £40,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on 07775546100 or send an email to [e-mail]