Associate, Product Consultant, Channels CX

S&P Global Inc.; Greater London; On-site; GBP 42,000 - 52,000; Full time

Job summary

S&P Global Market Intelligence in London is seeking an Associate, Product Consultant for Channels CX (2026 start). You will be the first line of support for the Xpressfeed data feed and learn about the data packages, applying accounting and finance knowledge with SQL and Excel to answer client questions.

Joining a collaborative Distribution team, you will have growth potential to move into a Solutions Architect role after about 18 months, with access to a wide range of datasets and marketplace

Qualifications

• Bachelor’s degree in Finance, Business, Accounting, Economics or related field.
• Strong written and verbal communication skills with attention to detail.
• Familiarity with financial statements and corporate accounting concepts.
• Experience with Outlook, Word, and PowerPoint is a plus.

Responsibilities

• Respond to inquiries for data feed clients.
• Develop technical proficiency with UAT, MS Excel, and SQL.
• Provide professional, timely support for feed-based products.
• Record accurate and timely client issue tracking in CRM.
• Document new solutions and product updates.
• Collaborate with internal teams to route concerns and sales leads.
• Stay current on existing and new product offerings.

Skills

Finance knowledge

Accounting knowledge

Client communication

Team collaboration

Education

Bachelor’s degree in Finance or related field

Tools

SQL

MS Excel

Job description

About the Role

Grade Level (for internal use): 07 S&P Global Market Intelligence. The Role: Associate, Product Consultant, Channels CX (2026 Start). The Location: London, UK. The Role: A position as a 1st line of support for the main Feed product of S&P Global Market Intelligence Group, Xpressfeed. It involves learning about each of the data packages that we support, using accounting and Finance knowledge and SQL and technical skills in order to reply to our client’s questions.

Team

As part of the Distribution you will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities.

Impact

You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a significant impact. Your position is critical as it is the link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Client Service Associate, you will be a consultant providing best and most efficient ways for our clients to achieve quality results.

https://www.spglobal.com/marketintelligence/en/solutions/xpressfeedtm

What’s in it for you

You will start in a frontline role working with multiple levels of the team. Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department. After a minimum of 18 months as a consultant, you will have the opportunity to move up to the Solutions Architect role, working more closely with a book of clients to best utilize our products to achieve their goals. You will also have access to our wide range and ever-growing selection of datasets. Explore what's available on the S&P Global Marketplace: https://www.marketplace.spglobal.com/en/

Responsibilities

• Respond to inquiries for data feed clients
• Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL.
• Provide professional, timely, quality support of our feed-based products
• Recording accurate and timely tracking of client issues within our Client Relationship Management system
• Documentation of newly found solutions and product updates
• Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads
• Staying current on existing and newly developed product offerings

What We’re Looking For

Basic Qualifications

• High level of another European language (German, French, Spanish)
• Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics or related field
• Experience in Outlook, Word, and PowerPoint
• Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
• Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectively
• Team-player mentality with collaboration skills
• Flexible to changes in a dynamic environment
• Excel experience

Preferred Qualifications

• 1-2 years working experience
• Knowledge of investments including private equity, public equity, fixed income, ETF’s, mutual funds, commodities, etc.
• Proficiency with Capital IQ Platform/Products
• SQL basic knowledge

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
• For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights

Workplace discrimination is illegal.

Job Category

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

About S&P Global

S&P Global enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive in a rapidly changing global landscape. From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world’s leading organizations to unlock opportunities, solve challenges, and plan for tomorrow – today.