Associate, Product Consultant, Channels CX

S&P Global; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Health care

Flexible downtime

Continuous learning

Invest in your future

Family friendly perks

Beyond the basics

Job summary

S&P Global Market Intelligence is seeking a Client Service Associate in London to provide frontline support for the Xpressfeed product. You will learn data packages, apply finance knowledge, and use SQL to answer client questions, acting as the bridge between end-users and product teams.

The role offers growth potential to Solutions Architect after ~18 months, with access to diverse datasets and a collaborative team in a fast-paced financial information environment.

Qualifications

• Bachelor’s degree in Finance, Business, Accounting, Economics or related field.
• Experience with Outlook, Word, and PowerPoint.
• Knowledge of corporate accounting statements: income statement, balance sheet, cash flow.
• Excellent written and verbal interpersonal skills; detail-oriented and able to multitask.
• Team-player mentality with flexibility in a dynamic environment.

Responsibilities

• Respond to inquiries for data feed clients
• Improve technical expertise with UAT, MS Excel, and SQL
• Provide professional, timely, quality support of feed-based products
• Record accurate and timely tracking of client issues in CRM
• Document solutions and product updates
• Collaborate with internal teams to route concerns, requests and sales leads
• Stay current on existing and newly developed product offerings

Education

Bachelor’s degree in Finance

Tools

Capital IQ

SQL

Excel

Outlook

Word

PowerPoint

Job description

About the Role:

Grade Level (for internal use):

S&P Global Market Intelligence

The Role:

The Location: London, UK

A position as a 1st line of support for the main Feed product of S&P Global Market Intelligence Group, Xpressfeed. It involves learning about each of the data packages that we support, using accounting and Finance knowledge and SQL and technical skills in order to reply to our client’s questions.

The Team

As part of the Distribution you will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities.

The Impact

You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a significant impact. Your position is critical as it is the link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Client Service Associate, you will be a consultant providing best and most efficient ways for our clients to achieve quality results.

https://www.spglobal.com/marketintelligence/en/solutions/xpressfeedtm

What’s in it for you:

You will start in a frontline role working with multiple levels of the team. Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department.

After a minimum of 18 months as a consultant, you will have the opportunity to move up to the Solutions Architect role, working more closely with a book of clients to best utilize our products to achieve their goals.

You will also have access to our wide range and ever-growing selection of datasets. Explore what's available on the S&P Global Marketplace:

https://www.marketplace.spglobal.com/en/

Responsibilities

• Respond to inquiries for data feed clients
• Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL.
• Provide professional, timely, quality support of our feed-based products
• Recording accurate and timely tracking of client issues within our Client Relationship Management system
• Documentation of newly found solutions and product updates
• Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads
• Staying current on existing and newly developed product offerings

What We’re Looking For:

Basic Qualifications:

• High level of another European language (German, French, Spanish)
• Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics or related field
• Experience in Outlook, Word, and PowerPoint
• Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
• Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectively
• Team-player mentality with collaboration skillsFlexible to changes in a dynamic environment
• Excel experience

Preferred Qualifications:

• 1-2 years working experience
• Knowledge of investments including private equity, public equity, fixed income, ETF’s, mutual funds, commodities, etc.
• Proficiency with Capital IQ Platform/Products
• SQL basic knowledge

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

Our Mission:

Advancing Essential Intelligence.

Our People:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only:

Know Your Rights: Workplace discrimination is illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)