Product Consultant, Channels CX

S&P Global; Greater London; Híbrido; GBP 42 000 - 64 000; Tempo integral

Resumo da oferta

S&P Global Market Intelligence is seeking a Product Consultant to be the primary contact for clients using data feeds, AI products, and Snowflake delivery. You will translate financial knowledge into technical solutions, resolve complex questions, and contribute to product evolution.

Join a collaborative team and gain exposure to equities, fixed income, and commodities datasets while advancing in a visibility-driven role with growth opportunities.

Qualificações

• Bachelor's degree in Finance, Business, Accounting, Economics, or related field.
• Fluent in English plus French or German or Italian.
• Working knowledge of corporate financial statements (income statement, balance sheet, cash flow).
• SQL proficiency with strong query syntax.
• Basic Python knowledge.
• Excellent written and verbal communication, attention to detail, multitasking in a fast-changing environment.
• Collaborative, team-first approach.

Responsabilidades

• Respond to client inquiries on data feeds, Snowflake delivery, and AI products (Deterministic Retrieval and Adaptive Retrieval).
• Investigate and resolve data and technical questions using SQL, Python, and financial statement knowledge.
• Deliver timely, professional, high-quality support.
• Log and track client issues accurately in CRM system.
• Document new solutions, known issues, and product updates to grow knowledge base.
• Partner with internal teams to route client concerns, enhancement requests, and sales leads.
• Participate in User Acceptance Testing (UAT) and keep up with new product releases and enhancements.
• All employees are required to work from the office a minimum of 2 days per week.

Conhecimentos

Finance knowledge

SQL proficiency

Python basics

English fluency

French

German

Italian

Strong communication

Team collaboration

Formação académica

Bachelor's degree in Finance/Business/Economics

Ferramentas

SQL

Descrição da oferta de emprego

About the Role:

Grade Level (for internal use): 07 Product Consultant, Channels CX

The Role:

As a first point of contact for clients of S&P Global Market Intelligence's data feeds and AI products, you will help clients get the most from Xpressfeed, Snowflake, and our AI products: Deterministic Retrieval and Adaptive Retrieval. You will learn the data packages we support and apply your financial knowledge, SQL, and technical skills to resolve client questions quickly and accurately.

The Team:

You will join a collaborative and a highly professional team. You will build broad knowledge of the financial markets, including equities, fixed income, and commodities, while working alongside colleagues who set high standards and support each other's growth.

The Impact

You are the link between our clients and our products. By answering client queries with confidence and a deep understanding of our data, our tools, and the industry, you will help clients reach reliable results in the most efficient way. You will learn who our clients are and how they use our solutions, so you can act as a trusted consultant rather than just a support contact. This is a high-visibility role with a direct influence on client satisfaction and on how our products evolve.

What's in It for You

Start in a frontline role with daily exposure to colleagues across Support, Sales, and Product Management. This visibility creates opportunities for growth, including beyond the department.

Gain hands-on access to a wide and growing range of S&P Global datasets. Explore them at S&P Global Marketplace.

Learn more about our flagship feed product: Xpressfeed.

Responsibilities

• Respond to client inquiries on our data feeds, Snowflake delivery, and AI products (Deterministic Retrieval and Adaptive Retrieval).
• Investigate and resolve data and technical questions using SQL, Python, and your knowledge of financial statements.
• Deliver timely, professional, high-quality support.
• Log and track client issues accurately in our CRM system.
• Document new solutions, known issues, and product updates to grow the team's knowledge base.
• Partner with internal teams to route client concerns, enhancement requests, and sales leads.
• Participate in User Acceptance Testing (UAT) and keep up with new product releases and enhancements.
• All employees are required to work from the office a minimum of 2 days per week.

Basic Qualifications

• Bachelor's degree in Finance, Business, Accounting, Economics, or a related field
• Professional-level fluency in French, German, or Italian, in addition to English
• Working knowledge of corporate financial statements (income statement, balance sheet, cash flow statement)
• SQL proficiency, including strong command of query syntax
• Basic Python knowledge
• Excellent written and verbal communication skills, strong attention to detail, and the ability to manage multiple priorities
• A collaborative, team-first approach, and comfort in a fast-changing environment

We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Preferred Qualifications

• 0-2 years of relevant work experience
• Familiarity with asset classes such as public and private equity, fixed income, and commodities
• Experience with the Capital IQ platform or related S&P Global products
• Interest in or exposure to AI and retrieval-based tools

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the essential intelligence they need to make confident decisions about the road ahead. We start with a foundation of integr