Associate Live Service IT Manager - Incident & Performance

DWP Digital; Lancashire; On-site; GBP 35,000 - 50,000; Full time

Job summary

A government digital service provider in the UK is looking for an Associate IT Service Manager to implement and improve service management activities. You'll be responsible for resolving incidents, problem management, and ensuring effective service delivery. The ideal candidate will have strong analytical and problem-solving skills, along with the ability to work in a structured environment. This position emphasizes customer support and the effective management of digital services.

Qualifications

• Experience in service management and delivery.
• Understanding of ITIL principles.
• Ability to work under pressure.

Responsibilities

• Provide service performance insights to stakeholders.
• Support delivery and management of new Digital services.
• Ensure effective problem management.

Skills

Analytical skills

Problem-solving

Communication

Job description

A government digital service provider in the UK is looking for an Associate IT Service Manager to implement and improve service management activities. You'll be responsible for resolving incidents, problem management, and ensuring effective service delivery. The ideal candidate will have strong analytical and problem-solving skills, along with the ability to work in a structured environment. This position emphasizes customer support and the effective management of digital services.