Associate IT Technician

Stellar Entertainment Software; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading video game development studio is seeking an Associate IT Technician to join their Guildford team. This role offers an exciting opportunity to support IT infrastructure, provide first-line tech support, and contribute to innovative AAA game projects. Ideal candidates will have strong customer service skills and a foundational understanding of IT systems.

Benefits

Flexible hybrid working

Holiday accrual scheme

Participation in international AAA game projects

Access to cutting-edge hardware

Discretionary bonus scheme

Private healthcare plan

Pension plan

Life assurance

Employee assistance program

Regular team incentives and social events

Qualifications

• Proactive, friendly, and technically minded.
• Great customer service skills.
• Keen interest in a career in IT.

Responsibilities

• Assist with equipment setup for new starters and meetings.
• Provide face-to-face and remote support to staff.
• Troubleshoot basic network issues.

Skills

Customer service experience

Technical knowledge

Basic understanding of networks

Organizational skills

Education

IT-related courses at college or university level

Job description

Job Description

We are a video game development studio with offices in Guildford, UK and Utrecht, Netherlands. Sitting within thriving communities of game developers and publishers, we focus on quality and excellence, with our partners and players always at the forefront.

Games are not just about gameplay. We believe in balancing every aspect of a game that players interact with, including how it makes them feel.

This is an exciting time to join us as we work on new unannounced projects, pushing the boundaries of game development to create a truly AAA experience.

The Role

Our teams in Guildford and Utrecht are growing, and we are seeking an Associate IT Technician to support our IT infrastructure and needs. You will work as part of a small team providing exceptional first-line tech support for in-house systems and platforms, with a people-oriented approach. We are looking for someone proactive, friendly, technically minded, with great customer service skills, and capable of working under pressure.

Requirements

This role offers a valuable learning opportunity in a growing, international company that cares about your development. What we’re looking for on your CV:

• Customer service experience
• Technical knowledge and understanding
• Basic understanding of networks, systems, and hardware fixes
• Keen interest in a career in IT and helpdesk support
• Excellent organizational and prioritization skills

Bonus Points For

• Experience providing first-line or technical support
• IT-related courses at college or university level

Job Responsibilities

As an Associate IT Technician, you will:

• Assist with equipment setup for new starters, meetings, and system maintenance
• Maintain records of hardware and software across the business
• Provide face-to-face and remote support to staff, diagnosing and troubleshooting issues on Windows, MacOS, and Linux devices, escalating as needed
• Approach technical issues methodically and logically, finding solutions independently
• Troubleshoot basic network issues
• Administer Exchange and other MS server roles
• Collaborate with the Head of IT and Data Security to provide support
• Provide basic Linux support

Job Benefits

What you can expect from us:

• Flexible hybrid working (onsite presence required)
• Holiday accrual scheme
• Participation in international AAA game projects
• Access to cutting-edge hardware
• Discretionary bonus scheme
• Private healthcare plan including dental and eye care
• Pension plan
• Life assurance
• Employee assistance program for wellness support
• Regular team incentives and social events

Please note: We are unable to provide visa support at this time. Applicants must be based in the UK with the right to work here. The role is based on-site in Guildford three days per week.