Associate Director - Property Management Surveying

JLL; Croydon; On-site; GBP 80,000 - 110,000; Full time

Job summary

JLL in Croydon seeks a senior property manager to lead retail-style property management with a strong focus on client relations and financial oversight. You will drive budgeting, reporting, and performance across sites, coordinating with site-based teams and the client.

The role requires strategic thinking, leadership, and a proven track record in delivering value through proactive property management and process improvement.

Qualifications

• Proven history in property management, ideally within retail environment with broad sector experience and 10+ years PQE.
• Advanced IT skills, particularly in property management systems.
• Strong leadership and stakeholder management abilities.

Responsibilities

• Manage financial planning, budgeting and reporting for occupier charges.
• Oversee client reporting timelines and prepare reports.
• Lead ESG initiatives and align with PMA.
• Ensure data accuracy in internal systems and KPI reporting.
• Provide line management for direct and matrix reports.

Skills

Property management

Leadership

Commercial acumen

Budgeting

Client relationships

Team collaboration

IT proficiency

Negotiation

Job description

JLL supports the Whole You, personally and professionally

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or you are looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Location:

Croydon

Location:

• This is a site-based role 4 days a week.
• Working closely with the site-based operation team will be key to success.
• The client is also based on site

What your day-to-day will look like:

Financial Management including service charge:

• Ensure accuracy of all financial data and reporting, including occupier charges.
• Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, managing service charge recoverable and non-recoverable expenditure, supplier payments etc.)
• Oversee and support credit control process.
• Approve invoices, meeting KPIs on Accounts Payable actions.
• Demonstrate strong cost management and financial acumen i.e. reviewing service charge cash flow and budget regularly to ensure all supplier payments are made in time.
• Prepare and reconcile budgets in accordance with RICS guidelines.

ESG:

• Lead on ESG initiatives andimplementation.
• Align client's ESG strategy with JLL's roles and responsibilities under thePMA.

Data and Systems Management:

• Maintain all data held on internal systems to ensure accuracy within JLL and client KPI’s.
• Maintain accuracy of all occupier data, including managing and reporting on key lease event data.
• Proficiency in MS Office and JLL property management systems.

Supplier and Facility Management:

• Manage performance of third-party suppliers alongside FM colleagues and/or third-party FM providers.

Inspections:

• Ensure all portfolio sites maintain high standards of presentation using the JLL Vision inspection tool to report, manage and resolve any issues efficiently.
• Ensure that all properties are presented to a high standard using the JLL site presentation tooltorecord and manage and issues.

Transactions:

• Manage transitions in/out at client and property level.
• Supporting with property management due diligence in relation to any purchases.
• Ensuring properties are ready for sale and support with disposal.

Client reporting:

• Manage client reporting timelines and issue reports as per thePMA.
• Attend and take notes at client meetings, including preparing reports and takingminutes.
• Understand and adhere to the client PMA, their asset strategies and KPIs.

Lease and Legal Management:

• Manage lease and license process, including drafting recommendations and instructing solicitors.
• Support wider transactional activity, including sales and lettings (i.e. CPSE's)
• Ensuring tenant compliance with lease covenants, recommending remedies to breaches, and managing any issues through to conclusion.

Occupier engagement:

• Proactively engage with occupierstomaintain high levels of customer satisfaction.
• Gather intelligence on tenant business activity to feed into client business plans.

Specialisation:

• Recognition as a Subject Matter Expert.

Health & Safety:

• Understand Health & Safety compliance and implement necessarymeasures.
• Work closely with the Site Operations and JLL HSE team to mitigate H&S risks and maximise compliance.

Insurance:

• Support insurance renewal process by ensuring accuracy of renewal data.
• Able to lead and manage complex insurance claims.
• Manage and implement insurance risk mitigation measures.

Void property management & monitoring:

• Working with the Site Operations Team, manage vacant property and undertake necessary management actions including those specified by the Client’s insurer.

Additional Responsibilities:

• Assist in preparing and delivering property management reports asrequired.
• Consult with third party specialists in relation to management issues as required.
• Investigating and remedying defects or errors in property management matters originating prior to the Commencement Date including but not limited to accounting matters (including reconciliations), tenant disputes (including in relation to arrears) and matters relating to other third parties including freeholders,neighboursand statutory bodies.

Candidate Profile

Professional Background:

• Proven history in property management, ideally within retail environment with broad sector experience and preferably at least 10 years PQE.
• Maintains knowledge of commercial property legislation and industry best practices.

Strategic Capabilities:

• Demonstrates strategic thinking and the ability to craft innovative solutions for complexchallenges.

Commercial Acumen:

• Skilled at building and maintaining clientrelationships.
• Proactive in identifying and pursuing new businessopportunities.

Results-Driven Approach:

• Sets and achieves ambitious targetsconsistently.
• Balances efficiency with effectiveness in driving continuousimprovement.

Leadership and Collaboration:

• Self-motivated professional who thrives on challenges.
• Adept at fostering teamwork and building trust across diversegroups.
• Demonstrates leadership through example andinitiative.
• Recognised as a key figure on client instructions i.e. being an escalation point and/or support for junior team members.

Interpersonal Effectiveness:

• Combines diplomacy with assertiveness to influencestakeholders.
• Possesses strong negotiation skills and communicatespersuasively.

Personal Qualities:

• Projects confidence and maintains a positiveoutlook.
• Makes sound decisions thatinstilconfidence inothers.
• Upholds high ethical standards and demonstrates unwaveringintegrity.
• Exhibits intellectual curiosity and a willingness toinnovate.

Technical Proficiency:

• Advanced IT skills, particularly in property management systems.
• Sharp analytical and problem-solving abilities.
• Excels in financial planning, budgeting, and operationalreporting.

Behavioural Skills

Strong leadership skills, a deep understanding of property and asset management, and a commitment to driving innovation and inclusive practices within both PAM and the wider JLL organisation.

Peopleand WorkManagement:

• Adhere to JLL Working Practices guidelines, ensuring all correspondence and communication is executed to a high professional standard, with tasks completed in a timely manner.
• Provide line management for direct and matrix reports, ensuring compliance with JLL and client KPIs.
• Mentor and train team members to maximise individual skills and abilities.

Value Creation:

• Implement added value initiatives for JLL operations and property management work.
• Demonstrate comprehensive knowledge of JLL services and market trends.
• Share expertise with clients and colleagues.

Team Collaboration:

• Maintain a strong presence within the regional and wider Property Management (PM) team.
• Contribute positively to office culture.

Process Improvement:

• Participate in project-based initiatives to enhance PM processes.
• Engage in cross-functional projects within the regional office, including social activities, business development, and continuing professional development (CPD).

Diversity, Equity, and Inclusion (DEI):

• Promote and encourage DEI within PM and JLL.
• Activelyparticipatein company DEI initiatives, including training, supporting Business Resource groups, and fostering open conversations.