Associate Director of Operations and Nursing

NHS 24; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

NHS 24 is looking for an Associate Director of Operations and Nursing to provide clinical and operational leadership. The role involves managing service delivery KPIs and collaborating with various stakeholders in a hybrid working environment. Ideal candidates will be registered nurses with extensive management experience in the NHS.

Qualifications

• Extensive senior clinical and operational management experience within the NHS.
• Experience leading large operations with clear KPIs.

Responsibilities

• Provide clinical and operational leadership in a Digital Healthcare setting.
• Responsible for service delivery KPIs and advising the NHS 24 Board.

Skills

Leadership

Clinical Decision-Making

Change Management

Strategic Thinking

Collaboration

Education

Registered Nurse

Job description

Are you a registered Nurse with a background in Senior Clinical and Operational Management?

We are seeking a passionate and highly experienced candidate to provide professional clinical and operational leadership in our Digital Healthcare setting, delivering care to the public.

As our Associate Director of Operations and Nursing, you will be directly responsible and accountable for clinical and operational service delivery KPIs, while offering expertise and advice to the NHS 24 Board and the Executive Team.

In this senior management role, you will collaborate with Partner Health Boards and other key stakeholders and sponsors.

Qualifications and Experience

• Registered Nurse with current valid NMC registration
• Extensive senior clinical and operational management experience within the NHS across various service areas
• Experience leading large, diverse operations with clear KPIs and performance frameworks
• Strong clinical decision-making skills
• Proven change management capabilities
• Effective leadership qualities
• Successful partnership working experience
• Extensive knowledge of clinical guidelines and standards
• Strategic, corporate thinking and team collaboration skills

About NHS 24

NHS 24 is a vital part of Scotland’s health and social care system, providing urgent care response 24/7, 365 days a year. We offer clinical assessment, referral, health advice, and information via telephone and digital channels, supporting the NHS system and developing digitally enabled services.

We employ around 2,000 staff across five main contact centres and remote locations, including multidisciplinary healthcare professionals and support staff.

Location and Travel

The role is based within any NHS 24 regional centre (Aberdeen, Dundee, South Queensferry, Cardonald, Clydebank). The post supports hybrid working; candidates should be within commuting distance to a regional centre and willing to travel across Scotland as needed.

Application Process

Please review the Digital Job Pack and Candidate Application Guide for full details. For further discussion, contact Joanne Edwards at [e-mail].

Our Values and Diversity

Our mission is to foster an inclusive workplace where everyone feels valued. We promote diversity, equality, and are committed to anti-racism initiatives. NHS 24 is an equal opportunities employer and guarantees interviews for disabled applicants meeting minimum criteria.

Right to Work

Applicants must have the legal right to work in the UK. NHS Scotland Boards will verify entitlement as part of pre-employment checks. NHS 24 does not sponsor visas; candidates should ensure they have the right to work before applying.