Associate Director of Operations and Nursing

NHS 24; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

NHS 24 is seeking a passionate Associate Director of Operations and Nursing to lead clinical and operational services in a Digital Healthcare setting. The role requires extensive NHS experience and strong leadership skills to ensure effective service delivery and partnership working across Scotland.

Qualifications

• Extensive Senior Clinical and Operational Management experience within the NHS.
• Experience in leading large and diverse operations with defined KPIs.

Responsibilities

• Provide professional clinical and operational leadership in Digital Healthcare.
• Accountable for clinical and operational service delivery KPIs.

Skills

Leadership

Change Management

Clinical Decision Making

Education

Registered Nurse with valid NMC registration

Job description

Are you a registered Nurse who can demonstrate a background in Senior Clinical and Operational Management?

We are seeking a passionate and highly experienced candidate toprovide professional clinical and operational leadership in our Digital Healthcare setting providing care to the public.

As our Associate Director of Operations and Nursing, you will be directly responsible and accountable for the clinical and operational service delivery KPI’s, whilst providing professional clinical and operational expertise and advice to the NHS 24 Board and the Executive Team.

As an NHS 24 Senior Management team member you will work in in partnership with the Partner Health Boards and other significant key stakeholders and sponsors.

The successful candidate will have -

• Registered Nurse with current valid NMC registration
• Extensive Senior Clinical and Operational Management experience within the NHS across a range of service areas.
• Experience in leading large and diverse operations with clearly defined KPIs and performance frameworks.
• Extensive clinical decision making skills
• Evidence of effective change management
• Evidence of strong leadership
• Evidence of successful partnership working
• Extensive knowledge of clinical guidelines and standards
• Ability to think strategically, corporately and act as a team player.

Who We Are

NHS 24 is uniquely placed within Scotland’s health and social care system. We provide a valued urgent care response 24 hours a day, 365 days a year and we are an integral part of the national out-of-hours care system. We provide clinical assessment and referral, health advice and information by telephone to the people of Scotland through a network of contact centres and digitally through NHS Inform, NHS 24 online and other channels. NHS 24 plays a key role within the NHS system, acting as a customer/patient gateway to the NHS in Scotland. It also supports and facilitates the development of other digitally enabled services on an ongoing basis recognising the changing health and care needs of the people of Scotland.

We employ around 2,000 staff across five main contact centres and five remote and rural locations across Scotland. Our frontline services comprise a range of multi-disciplinary healthcare professionals from nursing and pharmacy to psychological wellbeing practitioners and call handlers that are supported by a range of corporate functions.

Where We Are

Our Frontline staff are based across five regional centres – Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centre. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

As NHS 24 is a national organisation there is an expectation that the post holder will work across Scotland when required. Aspects of the role can be delivered remotely; others may require travel across Scotland. A significant part of the role is to work closely with senior staff across NHS 24 and beyond while consistently demonstrating the NHS values.

Please review theDigital Job Packfor full details on this opportunity as well as theCandidate Application Guidewhich will support you in your application.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website.

Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored?BEFORE submitting your application form.