Associate Customer Advocacy

JR United Kingdom; Southampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the marketing sector seeks an Associate Customer Advocacy based in Southampton. The role focuses on developing customer advocacy initiatives, engaging with customers, and supporting marketing efforts through events and testimonials. Ideal candidates should possess customer engagement experience and familiarity with CRM systems.

Qualifications

• Experience in customer engagement and advocacy principles.
• Familiarity with CRM systems.
• Awareness of data regulations.

Responsibilities

• Identifying potential customer advocates and building relationships.
• Organizing customer advocacy events and webinars.
• Collecting customer testimonials and case studies.

Skills

Customer engagement

Advocacy principles

CRM systems

Job description

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Associate Customer Advocacy, Southampton

Client:

Verint

Location:

Southampton, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Must be UK based

Role Purpose

The Associate within the Customer Advocacy Program supports the development and execution of customer advocacy initiatives within the marketing team. This role involves identifying, engaging, and nurturing customer advocates to champion our products and services.

The Customer Referral & Advocacy Executive EMEA reports to the Senior Manager, Customer Marketing and Advocacy EMEA, and works closely with the wider Marketing EMEA team, Customer Success, Professional Services, Sales Operations, regional sales teams, and partner teams.

The responsibilities include managing initiatives within the Customer Marketing Team in EMEA, such as:

• Identifying potential customer advocates and building relationships.
• Organizing customer advocacy events and webinars, recruiting and briefing advocates for engagements.
• Collecting customer testimonials and case studies.
• Maintaining the customer advocacy database.
• Creating advocacy content with the Senior Content Writer EMEA and external agencies.
• Supporting program reporting and activities that support new business and cross/up-sell opportunities.
• Managing referencing requests from internal teams to support sales efforts.
• Supporting the delivery of Verint’s annual Customer Awards event in London, including venue booking, promotion, logistics, and travel arrangements.

Ideal candidates will have experience in customer engagement and advocacy principles, understanding of competitor programs, awareness of data regulations, the ability to work across geographies and functions, and familiarity with CRM systems and marketing collateral creation.