Associate Customer Account Manager – Diagnostics Growth

Roche; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Roche Diagnostics UK & Ireland is offering a graduate Associate Customer Account Manager role. You will support field-based account management across Managed Service Contracts, liaising with cross-functional teams to deliver value and excellent patient outcomes.

The role focuses on customer engagement, digital adoption, and sustainable growth, with development through a structured training plan and exposure to senior stakeholders across sales, marketing and services.

Qualifications

• Recent graduate with a degree or equivalent.
• Strong communication and problem-solving skills.
• Advanced Excel and Microsoft Office proficiency.

Responsibilities

• Co-create business strategies to drive digital adoption.
• Build long-term commercial relationships with customers.
• Oversee customer experience through the life cycle.

Skills

Advanced Excel

Numeracy

Communication

Time management

Problem solving

Customer service

Organisational skills

Analytical thinking

Education

Degree in any field

Tools

Roche CRM

Microsoft Office

Job description

Roche Diagnostics UK & Ireland is offering a graduate Associate Customer Account Manager role. You will support field-based account management across Managed Service Contracts, liaising with cross-functional teams to deliver value and excellent patient outcomes.

The role focuses on customer engagement, digital adoption, and sustainable growth, with development through a structured training plan and exposure to senior stakeholders across sales, marketing and services.