Associate Community Manager

SEGA Europe; Horsham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

Relocation package

Private medical insurance

Dental insurance

Life insurance

Wellbeing support

Free games and events

Job summary

SEGA Europe’s Creative Assembly in Horsham is seeking an Associate Community Manager to nurture the Alien: Isolation 2 community. You’ll be the voice of players and collaborate with development, brand and publishing teams to shape campaigns and activations for a global audience.

This entry-level role offers growth opportunities within a hybrid setup, with 3 days in the studio, and a range of benefits to support you and your family.

Qualifications

• Interest in the video games industry.
• Understanding of social media and community platforms such as Instagram, X, Discord, Reddit and others.
• Exhibits a strong sense of empathy, understanding the needs and perspectives of diverse player communities.
• Curious and proactive nature to explore and experiment with new ways to engage with and surprise players.
• Excellent communicator with ability to engage and collaborate with stakeholders across teams, in meetings and in written communication across different channels and in project documentation.
• Proficient in Microsoft Suite (PowerPoint, Excel)

Responsibilities

• Foster direct, meaningful relationships with players to build trust and loyalty; communicate with an empathetic, timely and on-brand manner.
• Collaborate cross-functionally with internal and publishing teams to help design and implement community activations based on the brand goals and strategy, up to and beyond launch.
• Monitor, expand and manage the Alien: Isolation 2 Discord server up to and beyond launch; coordinate with moderation to ensure rules are enforced.
• Help create and schedule social media posts and other community-facing content; manage the social media publishing calendar.
• Gather and analyze engagement metrics; relay feedback to internal stakeholders for campaigns.
• Prepare reports translating social data into actionable strategies; collect feedback from multiple channels.
• Help manage relationships with content creators via creator programs and activations.
• Plan and run online and real-life community events such as AMAs, contests, giveaways and meetups.

Skills

Social media platforms

Empathy & communication

Cross-functional collaboration

Stakeholder communication

Microsoft Excel

Job description

Join Creative Assembly and craft deep and detailed games that last, entertaining millions of players across the globe for decades.

The Role

Creative Assembly is looking for an Associate Community Managerto join our Survival team based at our studio in Horsham, in the heart of West Sussex, to build relationships with and create unforgettable experiences for the Alien: Isolation 2 community.

In this role, the successful candidate will be the voice of the players and work closely with development, brand and publishing disciplines to help build future campaigns and community activations for Alien: Isolation 2. Tasks and responsibilities may change over the course of the campaigns depending on emerging needs. This is an entry level position with opportunity for growth and progression.

What you’ll be doing

On a Day-to-day Basis, You Will

• Foster direct, meaningful relationships with players to build trust and loyalty; communicate with an empathetic, timely and on-brand manner.
• Collaborate cross-functionally with internal and publishing teams to help design and implement community activations based on the agreed brand goals and strategy, up to and beyond launch.
• Monitor, expand and take full ownership of the official Alien: Isolation 2 Discord server up to and beyond launch, keeping the space safe, welcoming, and engaging; coordinate with the moderation team to ensure server rules are enforced.
• Help create and schedule social media posts and other community-facing content; help manage and maintain the social media publishing calendar.
• Gather and analyze engagement metrics to help identify potential risks and opportunities within the community, working closely with internal stakeholders to relay, monitor, and resolve feedback.
• Help prepare reports that translate social data into actionable strategies while collecting feedback from multiple channels, to give insight into future social media and community campaigns.
• Help manage relationships with content creators via content creator programs and similar activations.
• Help plan and run online and real-life community events such as AMAs, contests, giveaways and meetups.

What we are looking for

Essential

• Interest in the video games industry.
• Understanding of social media and community platforms such as Instagram, X, Discord, Reddit and others.
• Exhibits a strong sense of empathy, understanding the needs and perspectives of diverse player communities.
• Curious and proactive nature to explore and experiment with new ways to engage with and surprise and delight players.
• Excellent communicator with ability to engage and collaborate with stakeholders across teams, in meetings and in written communication across different channels and in project documentation.
• Proficient in Microsoft Suite (PowerPoint, Excel)

Desirable

• Knowledge of the Alien IP.
• Interest in horror media.
• Understanding of brand and marketing disciplines.
• Understanding of social and sentiment monitoring tools.

About Creative Assembly

We care deeply about the experiences we create and put our players at the heart of our decisions. We are all game makers; no matter our role we are empowered to make significant contributions to our games, supported by skills development and growth opportunities.

Most roles at Creative Assembly are hybrid with 3 days a week in the studio. CA has the right to change requirements based on the needs of the business.

We offer many benefits to support you and your family including:

• Work from Anywhere for a temporary period each year (restrictions apply such as VISAs)
• Enhanced holiday allowance, maternity and paternity breaks, flexibility with our core hours, and no-notice holidays
• Performance-based discretionary bonus scheme
• Bespoke relocation package for you and your dependents
• Private medical and dental insurance, life insurance and free health care screening
• Additional benefits ranging from free games and work parties to discounts on technology
• Wellbeing support and virtual confidential counselling

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief. Our studio sites have disabled access.