Associate Community Manager - Survival (Alien: Isolation 2)

SEGA Europe; Horsham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

Relocation package

Private medical insurance

Dental insurance

Life insurance

Wellbeing support

Free games and events

Job summary

SEGA Europe’s Creative Assembly in Horsham is seeking an Associate Community Manager to nurture the Alien: Isolation 2 community. You’ll be the voice of players and collaborate with development, brand and publishing teams to shape campaigns and activations for a global audience.

This entry-level role offers growth opportunities within a hybrid setup, with 3 days in the studio, and a range of benefits to support you and your family.

Qualifications

• Interest in the video games industry.
• Understanding of social media and community platforms such as Instagram, X, Discord, Reddit and others.
• Exhibits a strong sense of empathy, understanding the needs and perspectives of diverse player communities.
• Curious and proactive nature to explore and experiment with new ways to engage with and surprise players.
• Excellent communicator with ability to engage and collaborate with stakeholders across teams, in meetings and in written communication across different channels and in project documentation.
• Proficient in Microsoft Suite (PowerPoint, Excel)

Responsibilities

• Foster direct, meaningful relationships with players to build trust and loyalty; communicate with an empathetic, timely and on-brand manner.
• Collaborate cross-functionally with internal and publishing teams to help design and implement community activations based on the brand goals and strategy, up to and beyond launch.
• Monitor, expand and manage the Alien: Isolation 2 Discord server up to and beyond launch; coordinate with moderation to ensure rules are enforced.
• Help create and schedule social media posts and other community-facing content; manage the social media publishing calendar.
• Gather and analyze engagement metrics; relay feedback to internal stakeholders for campaigns.
• Prepare reports translating social data into actionable strategies; collect feedback from multiple channels.
• Help manage relationships with content creators via creator programs and activations.
• Plan and run online and real-life community events such as AMAs, contests, giveaways and meetups.

Skills

Social media platforms

Empathy & communication

Cross-functional collaboration

Stakeholder communication

Microsoft Excel

Job description

SEGA Europe’s Creative Assembly in Horsham is seeking an Associate Community Manager to nurture the Alien: Isolation 2 community. You’ll be the voice of players and collaborate with development, brand and publishing teams to shape campaigns and activations for a global audience.

This entry-level role offers growth opportunities within a hybrid setup, with 3 days in the studio, and a range of benefits to support you and your family.