Associate Client Service Officer

Corpay; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Life insurance

Pension scheme

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Free rewards and discounts via Gratudt

Career Progression

Job summary

Corpay is seeking an Associate Client Services Officer for our London office, within the Alpha Group in Corporate Payments. You will join a cross‑jurisdictional team spanning London and Malta, handling client accounts, overseeing payments and deal‑based transactions, and building relationships with clients and internal stakeholders.

Reporting to the Client Service Manager, you will participate in team meetings, support end‑to‑end client journeys, and drive improvements while delivering

Qualifications

• Experience in client servicing in financial sector preferred.
• Strong time management and organizational skills.
• Excellent communication with stakeholders.
• Detail-oriented and numerate.
• Able to collaborate across teams.

Responsibilities

• Participating in team meetings and sharing observations and insights related to servicing.
• Managing end-to-end client journey from deal execution to ongoing account management.
• Ensuring that processes and procedures are adhered to.
• Ensuring all payments are processed in a timely manner and SLAs are adhered to.
• Managing client accounts across a range of in KYC lifecycle.
• Liaising with internal departments and key stakeholders to resolve queries.
• Maintaining key relationships with Front Office pre and post-sale.
• Identifying system and process improvements and raising these for consideration.
• Participating in projects, ensuring business requirements are understood.
• Assisting the Senior Officers with managing the day-to-day activities of the Client Services Team.
• Providing high-touch Client Service to the Private Markets client book.

Skills

Experience in client servicing

Time management

Excellent communication

Methodical and numerate

Excellent client service

Diligent and proactive

Adaptable to new challenges

Team player

Job description

Your role

What you’ll be doing

What We Need

Corpay is currently looking to hire an Associate Client Services Officer on a permanent basis within our Alpha Group division. This position falls under our Corporate Payments line of business and is based in our London office. In this role you will be part of a team that sits cross-jurisdiction between London and Malta, the department is responsible for managing client accounts, overseeing the processing of payments and deal-based transactions and driving client efficiency. All whilst forging key relationships with our clients and internal stake holders. You will report into the Client Service Manager and regularly collaborate with other teams within the business.

How We Work

As an Associate Client Services Officer, Corpay will set you up for success by providing:

• Assigned workspace in the London office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Participating in team meetings, sharing observations and insights related to servicing.
• Being involved in all aspects of the client journey from end-to-end deal and transaction execution to ongoing account management.
• Ensuring that processes and procedures are adhered to.
• Ensuring all payments are being processed in a timely manner and Service-Level Agreements are adhered to.
• Managing client accounts across a range of in KYC lifecycle.
• Liaising with internal departments and key stakeholders to resolve queries.
• Maintaining key relationships with Front Office pre and post-sale.
• Identifying system and process improvements and raising these for consideration.
• Participating in projects, ensuring business requirements are understood.
• Assisting the Senior Officers with managing the day-to-day activities of the Client Services Team.
• Providing high-touch Client Service to the Private Markets client book.

Qualifications & Skills

• Experience in client servicing (financial sector preferred, not required)
• Strong time management skills
• Excellent communication skills
• Methodical and numerate, with a strong attention to detail
• Excellent client service skills with ability to clearly articulate to external stakeholders
• You must be diligent, proactive and committed
• You must have the ability to adapt to new challenges
• You must be a team player

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression

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#LI-Onsite

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.