Customer Service Analyst

Corpay; Saint Helier; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Life insurance

Pension 4% employer contribution

Private healthcare (AXA)

25 days holiday

Summer socials

Job summary

Corpay, based in Jersey, is hiring a Customer Service Analyst to support European clients through onboarding, compliance and ongoing service. You will manage onboarding cases, liaise with Compliance, and maintain client records in Salesforce while delivering high-quality service across the client lifecycle.

You will report to the Head of Business Development and work with Sales, Compliance, Finance, and other teams to ensure a smooth client experience and timely resolution of queries.

Qualifications

• 1–3 years in a client-facing / customer service role.
• Experience in financial services, fund management, fintech, or payments is a plus.

Responsibilities

• Support onboarding, compliance and general customer service queries.
• Manage and maintain accurate client information in Salesforce.
• Coordinate with Compliance and internal teams to resolve client issues.

Skills

Client-facing experience

Salesforce

Communication skills

Organisational skills

Tools

Salesforce

Job description

Your role

What you\'ll be doing

What We Need

Corpay is currently looking to hire a Customer Service Analyst within our Private Markets division, within our Alpha Group LOB. This position is located in St. Helier, Jersey. In this role you will support clients across the European market, providing onboarding, compliance and general client support. The role will involve regular communication with clients via email and phone, with a strong focus on onboarding cases, working closely with Compliance, managing client information in Salesforce, and supporting periodic client reviews and refreshes. You will also be responsible for ongoing client maintenance and resolving queries from existing clients. You will manage a varied range of client requests, ensuring queries are handled efficiently and providing a high level of service throughout the client lifecycle.

You will report directly to the Head of Business Development and regularly collaborate with Sales, Compliance, Finance, and other internal business partners.

How We Work

As a Customer Service Analyst, Corpay will set you up for success by providing:

• Assigned workspace in the St. Helier office.
• Company-issued equipment.
• Formal, hands-on training.

Role Responsibilities

The responsibilities of the role will include:

• Supporting clients across onboarding, compliance and general customer service queries.
• Managing client onboarding cases, working closely with internal Compliance teams to ensure a smooth process.
• Communicating directly with clients via email and phone, providing timely and professional support.
• Managing and maintaining accurate client information and records within Salesforce.
• Support periodic client reviews and refreshes, ensuring information remains up to date.
• Handling ongoing client maintenance and account-related requests.
• Managing queries from existing clients and coordinate with relevant internal teams to resolve issues.
• Working collaboratively through a shared inbox, prioritising and managing a varied volume of client requests.
• Building strong client relationships and provide a high level of service throughout the client lifecycle.

Qualifications & Skills

• 1-3 years of experience in a client facing / customer service orientated role.
• Previous experience in financial services, fund management, compliance, fintech, payments or a client-facing environment would be advantageous.
• Proficiency using Salesforce would be beneficial.
• Strong customer service and communication skills, with the ability to build positive client relationships.
• Excellent organisation and prioritisation, with the ability to manage multiple requests in a fast-paced environment.
• Attention to detail, particularly when handling client, payment and transaction-related queries.
• Decisive and accountable, with confidence making appropriate decisions independently.
• Collaborative and professional, able to work effectively with Sales, Dealing, Operations and other internal teams.

Benefits & Perks

• 4 x Life insurance.
• Pension scheme with 4% employer contribution.
• Private healthcare (AXA)
• 25 days holiday
• Summer socials, team activities and Christmas parties.

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About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.