Associate, Client Implementation Manager

Mitsubishi UFJ Financial Group; City of Westminster; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Flexible working arrangements

Generous pension contributions

Extensive training opportunities

Job summary

Mitsubishi UFJ Financial Group (MUFG) in London seeks a Client Implementation Manager to lead complex Transaction Banking implementations across the EMEA region. You will work with clients to tailor solutions, training, and ensure successful integration of TMS and ERP platforms while upholding high standards of documentation and stakeholder engagement.

Responsibilities include end-to-end project ownership, fostering client relationships, and driving process improvements with a focus on ISO20022,

Qualifications

• Experience leading complex client implementation projects in banking/fintech.
• Strong stakeholder management and communication across global audiences.
• Knowledge of ISO20022 messaging standards and SWIFT initiatives.
• Experience integrating with ERP/TMS and API gateways.

Responsibilities

• Oversee end-to-end implementation projects for Transaction Banking clients globally.
• Promote customer satisfaction and a positive organisational culture.
• Foster trusted client relationships with internal stakeholders.
• Identify and resolve impediments to ensure timely delivery.
• Deliver efficient integration and comprehensive documentation per global standards.
• Lead training sessions on transaction banking solutions.
• Drive change initiatives to improve business effectiveness.

Skills

ISO20022

SWIFT

ERP integrations

TMS platforms

API gateways

Client relationship

Tools

SAP S/4HANA

Kyriba

FIS Quantum

Job description

In the capacity of Client Implementation Manager - Transaction Banking based in London, you will assume responsibility for managing intricate implementation projects for clients throughout the EMEA region. Your daily activities will entail close collaboration with clients to discern their specific treasury needs, guiding them through seamless integration processes while ensuring their satisfaction at every juncture. Leveraging your technical acumen regarding industry standards such as ISO20022 messaging formats and SWIFT protocols, you will deliver bespoke solutions that enhance workflow efficiency. By tailoring your communication style for varied audiences and providing comprehensive training on transaction banking solutions, you will empower clients to maximise their investments in TMS and ERP platforms. Your aptitude for identifying potential obstacles early on and resolving them collaboratively will be instrumental in delivering outstanding experiences. Success in this role necessitates consistent alignment with strategic priorities whilst maintaining rigorous standards of documentation, integration, and stakeholder engagement.

• Oversee end-to-end global and regional implementation projects encompassing all Transaction Banking products for clients, ensuring timely achievement of revenue objectives.
• Support the strategic imperatives of the business by promoting a positive organisational culture and advancing initiatives that enhance customer satisfaction throughout the implementation process.
• Foster trusted relationships with clients and internal stakeholders through effective communication and a nuanced understanding of treasury and business requirements.
• Identify, address, and assume ownership of any impediments affecting successful implementation utilising logical problem-solving skills to ensure an exemplary customer experience.
• Consistently deliver efficient integration and documentation processes for clients and internal stakeholders in accordance with global standards.
• Enhance client experience through consultative approaches that streamline business workflows and optimise investments in treasury management systems (TMS) and enterprise resource planning (ERP).
• Adapt communication style appropriately for diverse global audiences, ensuring clarity in messaging to both customers and internal stakeholders.
• Demonstrate proficiency in industry standards such as ISO20022 messaging formats, SWIFT for Corporates, digital channels, payment landscapes, and testing methodologies.
• Conduct training sessions for clients on transaction banking solutions, equipping them to utilise new systems effectively.

• Participate in or lead change initiatives designed to improve business effectiveness in sustainable ways.

  As Client Implementation Manager - Transaction Banking you will bring substantial expertise in orchestrating complex projects from inception through completion within demanding timelines. Your extensive experience in customer-facing positions has endowed you with refined interpersonal skills essential for nurturing enduring relationships founded upon trust. You possess comprehensive knowledge of regulatory frameworks governing transaction banking operations including ISO20022 messaging standards as well as familiarity with SWIFT protocols. Your technical proficiency encompasses ERP integrations (notably SAP S/4HANA), TMS platforms such as Kyriba or FIS Quantum, connectivity protocols like HTTPS/SFTP/SWIFTnet, encryption mechanisms including PGP, MS Office suite applications-Excel/PowerPoint/Outlook/MS Teams-and you are keen to further expand your skillset into AI-driven workflow automation. Your ability to communicate effectively across cultures ensures harmonious collaboration

• Demonstrated experience managing successful project implementations utilising appropriate tools and methodologies to ensure consistent delivery within stipulated timelines.
• Extensive background in customer-facing roles with a proven record of client centricity and relationship cultivation.
• Comprehensive knowledge of regulatory developments including ISO20022 standards, CBPR+ reporting requirements, SWIFT initiatives such as G4C, transaction screening, validation services, and instant payments.
• Experience integrating with corporate API gateways or portals within banking or fintech environments.
• Proficiency in industry applications involving ERP systems (such as SAP S/4HANA), TMS platforms (Kyriba, FIS Quantum), specialist fintech platforms, connectivity protocols (HTTPS, SFTP), encryption mechanisms (PGP), MS Office suites (Excel, PowerPoint), and digital channels.
• Intellectual curiosity coupled with technical aptitude for learning commonly utilised treasury management systems; exposure to SAP S/4HANA migrations or comparable platforms is highly desirable.
• Exceptional communication skills with the ability to adapt style for global audiences; capable of conveying clear messages to both customers and internal stakeholders.
• Motivation to develop practical AI capability supported by introductory experience or conceptual ideas for workflow automation is preferred.
• Project management methodology certification (PRINCE2 or PMP) is advantageous but not essential; Certificate of International Cash Management is also desirable.
• Capacity to participate in or lead change initiatives that enhance business effectiveness sustainably.

• We are open to considering flexible working requests in line with organisational requirements.

  Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. MUFG is seeking a Client Implementation Manager to join its Transaction Banking division in London. This esteemed organisation, renowned for its rich heritage and extensive international footprint, offers an environment where integrity, transparency, and responsibility are paramount. You will be afforded the opportunity to contribute meaningfully within a culture that values nurturing client relationships and delivering exemplary implementation experiences. The institution is committed to fostering shared and sustainable growth, providing flexible working arrangements and generous pension contributions. If you possess a passion for delivering superior solutions and thrive in a collaborative milieu, this position presents an exceptional avenue for professional advancement.

• Become part of a globally esteemed financial institution with over 150,000 employees across more than 50 countries, offering unparalleled prospects for professional development and career progression.
• Benefit from flexible working arrangements and generous pension contributions within a culture that prioritises employee wellbeing, fairness, and transparency.
• Be entrusted with cultivating robust client relationships and overseeing comprehensive implementation projects across all facets of Transaction Banking products, supported by knowledgeable colleagues and extensive training opportunities.