VP, Systems Monitoring & Observability Technical Lead

WeAreTechWomen; Greater London; On-site; GBP 140,000 - 200,000; Full time

Job summary

MUFG in London seeks a Vice President of Systems Monitoring Observability and Technical Lead to own Dynatrace SaaS administration, drive modernization of monitoring practices, and mentor cross‑functional teams across EMEA. You will lead migrations from legacy platforms and define governance for robust observability across infrastructure and services.

You will collaborate with infrastructure, cloud, application support, and service management teams to deliver actionable insights, dashboards, and

Qualifications

• Experience administering Dynatrace SaaS in large-scale enterprise environments.
• Proven track record migrating from legacy monitoring platforms to modern observability.
• Strong collaboration with cross-functional teams and ITIL-aligned incident management.

Responsibilities

• Administer Dynatrace SaaS platform including configuration and access control.
• Develop tagging strategies, governance, and data retention policies for observability.
• Lead migrations from ITM, NOI to Dynatrace and formalise modern monitoring standards.
• Design and optimise monitoring across infrastructure, apps, cloud, and business services.
• Create dashboards, alerts, and reporting to support proactive service management.
• Integrate Dynatrace with ServiceNow and automate workflows via APIs.
• Maintain platform documentation and drive continuous improvement through automation.

Skills

Dynatrace SaaS

Observability strategy

Migration planning

Incident management (ITIL)

ServiceNow integration

Automation scripting (PowerShell/PBash

Tools

Dynatrace

ITSM tools

IBM Tivoli Monitoring

Netcool Omnibus

Job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG is seeking a Vice President, Systems Monitoring Observability and Technical Lead to join their Digital Engineering Services and Solutions team in London. This pivotal role offers you the opportunity to become the subject matter expert for observability across MUFG’s EMEA technology estate, with primary responsibility for Dynatrace SaaS. You will be at the forefront of transforming monitoring practices, leading the migration from legacy platforms to modern solutions, and collaborating with diverse teams to ensure comprehensive visibility and operational excellence. MUFG is renowned for its commitment to secure, compliant, and scalable technology, providing a stable environment where your expertise will directly impact service reliability and user experience. Enjoy working in a collaborative culture that values continuous improvement, knowledge sharing, and technical mentoring. If you are passionate about observability and eager to drive best practices within a global financial institution, this is your chance to make a lasting difference.

• Take ownership of Dynatrace SaaS platform administration, configuration, and optimisation, ensuring robust observability across infrastructure, applications, cloud services, and business processes.
• Lead the migration from legacy monitoring platforms such as IBM Tivoli Monitoring (ITM) and Netcool Omnibus (NOI) to Dynatrace SaaS, driving adoption of modern monitoring standards throughout the organisation.
• Collaborate closely with infrastructure, application support, engineering, cloud, and service management teams to enhance service reliability, performance analysis, and operational reporting while supporting incident management activities.

What you'll do:

As Vice President, Systems Monitoring Observability and Technical Lead at MUFG in London you will play a central role in shaping the future of technology resilience across EMEA. Your day-to-day responsibilities will revolve around managing the Dynatrace SaaS platform, ensuring it is configured for maximum effectiveness and acting as the go-to expert for observability strategy. You will design advanced monitoring solutions that span infrastructure to business services while developing dashboards that provide actionable insights by defining governance frameworks and continuously enhancing platform standards you’ll ensure MUFG remains at the cutting edge of observability practices. Your ability to mentor others will foster knowledge sharing across operational teams while your focus on automation will drive efficiency improvements throughout the organisation.

• Administer and manage the Dynatrace SaaS platform including configuration, tenant administration, access controls, user roles, management zones, monitoring policies, and data retention settings.
• Maintain monitoring standards by developing tagging strategies, naming conventions, governance frameworks and ensuring effective observability across all technology layers.
• Act as the primary technical authority for Dynatrace capabilities and roadmap development while engaging with vendor support teams to resolve platform-related issues.
• Design, implement, and optimise monitoring solutions using Dynatrace SaaS covering infrastructure monitoring, application performance monitoring (APM), distributed tracing, real user monitoring (RUM), synthetic monitoring, log management and analytics.
• Develop meaningful dashboards, alerting rules, management zones, reporting capabilities and service views that support proactive service management.
• Lead the migration of monitoring capabilities from legacy platforms including IBM Tivoli Monitoring (ITM), Netcool Omnibus (NOI), and other enterprise solutions; assess existing configurations for rationalisation and modernisation.
• Support decommissioning of legacy event management platforms by developing migration plans and onboarding approaches for new services.
• Provide technical support for Dynatrace platform including incident response, problem resolution and change management activities; participate in major incident investigations offering performance analysis expertise.
• Integrate monitoring platforms with service management tools such as ServiceNow; develop automation capabilities using Dynatrace APIs and workflow functionality.
• Define platform standards by maintaining documentation, architecture diagrams and support procedures; identify opportunities for continuous improvement through automation and enhanced monitoring practices.

What you bring:

To excel as Vice President Systems Monitoring Observability & Technical Lead at MUFG you will bring deep practical experience managing enterprise-grade observability platforms, particularly Dynatrace SaaS, in environments where reliability is paramount. Your proven ability implementing advanced monitoring solutions across infrastructure applications middleware cloud platforms will set you apart. Your interpersonal skills allow you to engage effectively with both technical non-technical stakeholders fostering collaboration across teams. Attention to detail structured thinking customer-centric mindset underpin your commitment to operational excellence continuous improvement making you an invaluable asset in this high-impact role.

• Significant hands-on experience administering Dynatrace SaaS within large-scale enterprise environments is essential for success in this role.
• Proven track record implementing Dynatrace Infrastructure Monitoring and Application Performance Monitoring (APM) solutions across complex estates.
• Experience leading or supporting migrations from legacy platforms such as IBM Tivoli Monitoring (ITM) and Netcool Omnibus (NOI) to Dynatrace is highly valued.
• Expertise in designing enterprise observability strategies that cover both infrastructure and application layers within mission-critical 24x7 environments.
• Strong background in service performance analysis including event correlation, suppression, deduplication and enrichment solutions.
• Demonstrated ability troubleshooting complex platform integration issues within monitoring environments while supporting ITIL-aligned incident management processes.
• Practical knowledge deploying OneAgent/ActiveGate components plus configuring alerting policies anomaly detection rules dashboards custom reporting.
• Experience integrating Dynatrace with ServiceNow or equivalent ITSM platforms using APIs for administration reporting automation.
• Working knowledge of Linux/Windows server platforms scripting automation via PowerShell Python Bash or similar technologies.
• Excellent communication stakeholder engagement skills combined with attention to detail accuracy structured approach customer focus commitment to continuous improvement.

What sets this company apart:

MUFG stands out as one of the world’s leading financial institutions with a rich heritage rooted in trust integrity innovation. The Digital Engineering Services & Solutions division is dedicated to building secure compliant scalable technology that underpins stable operations growth across EMEA. Employees benefit from working within a supportive network where knowledge sharing professional development are actively encouraged, creating an environment conducive to personal growth career advancement. MUFG’s commitment to operational excellence means you’ll be empowered by best-in-class resources collaborative leadership flexible working opportunities generous pension contributions ongoing training programmes designed to keep you at the forefront of industry developments. As part of a global organisation you’ll have access to diverse perspectives inclusive culture that values every individual’s contribution ensuring your work has real impact on business outcomes service reliability user experience throughout the region.

What's next:

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.