Associate Claims Specialist

AXA; Hamilton; On-site; GBP 31,000 - 49,000; Full time

Job summary

AXA XL in Bermuda is seeking an Associate Claims Specialist to support critical claims operations, focusing on administrative processes and technical assistance for the Claims Team. You will help maintain claim file documentation, manage low severity files, draft reports, and coordinate audits.

Ideal candidates have 1–2 years in insurance claims, strong organizational and communication skills, and proficiency in Microsoft Office.

Qualifications

• Experience within the insurance industry providing administrative support with at least 1-2 years claims experience preferred.
• Interpersonal skills and ability to work in a team environment.
• Outstanding organizational skills with the ability to meet time sensitive deadlines.
• Effective verbal and written communication skills, with internal and external stakeholders.
• Demonstrated ability to consistently deliver high-quality customer service to both internal and external stakeholders.
• A commitment to ongoing professional development, such as pursuing qualifications in AIC, CPCU, RPLU, etc.
• Skilled in Microsoft Office (Word, Excel, PowerPoint) with the ability to learn new systems.
• Robust data and analytics skills will be an asset. Proficiency in advanced Microsoft suite products desirable.

Responsibilities

• Support Claims Specialists and Claims Managers in maintaining documentation on claim files.
• Managing a portfolio of low severity monitoring files with diary management.
• Assist with drafting reports and correspondence.
• Process and distribute mail.
• Assist with IT-related issues for Claims staff.
• Coordinate audit activities.
• Generate data and analytics reports and customized reports.
• Create and manage spreadsheets for data presentations and analysis.
• Collaborate with ESS team on claims queries and staff training.
• Communicate with internal and external stakeholders to achieve optimal client outcomes.
• Provide ad hoc operational support.

Skills

Insurance industry experience

Interpersonal skills

Organizational skills

Verbal and written communication

Customer service

Professional development

Microsoft Office

Data analytics

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Associate Claims Specialist

Hamilton, Bermuda

“Our Bermuda Insurance Claims Team is a valued partner of AXA XL and its clients. We support key stakeholders by collaborating throughout the platform and creating space for effective colleague engagement. Our success is attributed to a team of individuals who embrace authenticity, inclusivity, and diversity of thought.”

As an Associate Claims Specialist, you will support critical claims operations, primarily administrative processes and related tasks, and provide technical assistance to the Claims Team in managing claims files.

What you’ll be DOING

What will your essential responsibilities include?

• Support Claims Specialists and Claims Managers in maintaining accurate and up-to-date documentation on claim files, ensuring compliance with the Claims Handling Principles and other protocols.
• Managing a portfolio of low severity monitoring files to establish future claim management strategies, including updates and diary management.
• Support Claims staff in drafting reports and correspondence.
• Process and distribute mail.
• Assist with IT-related issues from Claim Specialists and Claims Managers.
• Coordinate audit activities.
• Generate data and analytics reports, including claims trends, metrics, and customized reports.
• Create and manage spreadsheets for data presentations and analysis.
• Work closely with our ESS team with regards to claims queries and provide assistance with training of staff, where necessary.
• Collaborate with internal and external stakeholders to achieve optimal outcomes for the client and AXA XL. This includes communication with internal colleagues (e.g., underwriting, actuarial, ceded reinsurance, finance, legal, and other business partners) and key external stakeholders (e.g., clients, brokers, reinsurers, etc.).
• Adhoc operational support.

You will report directly to VP, Head of Professional Lines Claims and Strategic Claims Operations, Bermuda.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Experience within the insurance industry providing administrative support with at least 1-2 years claims experience preferred.
• Interpersonal skills and ability to work in a team environment.
• Outstanding organizational skills with the ability to meet time sensitive deadlines.
• Effective verbal and written communication skills, with internal and external stakeholders.
• Demonstrated ability to consistently deliver high-quality customer service to both internal and external stakeholders.
• A commitment to ongoing professional development, such as pursuing qualifications in AIC, CPCU, RPLU, etc.
• Skilled in Microsoft Office (Word, Excel, PowerPoint) with the ability to learn new systems.
• Desired Skills and Abilities:
• Robust data and analytics skills will be an asset. Proficiency in advanced Microsoft suite products desirable.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing

insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.