Claims Analyst, Development Program

AXA; Exton; On-site; GBP 26,000 - 40,000; Full time

Job summary

AXA XL in the United Kingdom is offering a 12-month Claims Development Program for recent graduates. The program blends formal learning, on-the-job experience, and mentorship to build core claims skills and exposure to Property or Casualty claims in a supportive environment.

You will learn from experienced professionals, receive coaching, and gain hands-on experience supporting claims activities, with opportunities to develop technical expertise and business acumen for a successful career within

Qualifications

• Recent graduates are encouraged to apply.
• Structured 12-month program combining formal learning, on-the-job training, and mentorship.
• Exposure to Property or Casualty claims and AXA XL systems.

Responsibilities

• Participate in a structured three-month learning program designed to build foundational knowledge of insurance, claims handling, policy interpretation, coverage analysis, AXA XL systems, and claims processes.
• Following the formal learning period, gain hands‑on experience applying your knowledge through on‑the‑job training, mentorship, and real‑world claims activities.
• Review assigned claims and supporting documentation to understand the facts, policy terms and coverage considerations, following established claims procedures and seeking guidance when needed.
• Support the investigation and evaluation of claims by gathering relevant information, reviewing records and identifying questions or issues that require further input.
• Maintain accurate and timely claim records, documentation and system updates in accordance with internal guidelines, regulatory requirements and service standards.
• Communicate clearly and professionally with policyholders, brokers, underwriters and other internal and external partners, providing updates and helping address routine questions.
• Apply developing claims knowledge and sound judgment to resolve routine issues within established procedures, escalating more complex matters to experienced colleagues.
• Collaborate with colleagues, participate in training and seek feedback to build technical expertise, strengthen customer service and identify practical improvements to day‑to‑day claims handling.

Skills

Communication

Cross-functional collaboration

Agility

Customer centricity

Performance excellence

Prioritization

Customer service

Digital literacy

Product knowledge

Claims lifecycle management

Claims investigation

Education

Degrees in risk management, pre-law or business preferred

Job description

Claims Analyst, Development Program

Join AXA XL's Claims team through our 12-month Claims Development Program, designed to help recent graduates build a robust foundation for a career in insurance claims. Through a combination of formal learning, on-the-job experience, and mentorship, you will develop core claims skills while gaining exposure to either Property or Casualty claims in a supportive and collaborative environment.

As a member of a Claims team, you will learn from experienced claims professionals, receive ongoing coaching and feedback, and gain hands‑on experience supporting claims activities. The program is designed to accelerate your professional development while providing opportunities to build technical expertise, strengthen business acumen, and develop the skills needed for a successful career within AXA XL Claims.

What you’ll be doing

• Participate in a structured three-month learning program designed to build foundational knowledge of insurance, claims handling, policy interpretation, coverage analysis, AXA XL systems, and claims processes.
• Following the formal learning period, gain hands‑on experience applying your knowledge through on‑the‑job training, mentorship, and real‑world claims activities. Review assigned claims and supporting documentation to understand the facts, policy terms and coverage considerations, following established claims procedures and seeking guidance when needed.
• Support the investigation and evaluation of claims by gathering relevant information, reviewing records and identifying questions or issues that require further input.
• Maintain accurate and timely claim records, documentation and system updates in accordance with internal guidelines, regulatory requirements and service standards.
• Communicate clearly and professionally with policyholders, brokers, underwriters and other internal and external partners, providing updates and helping address routine questions.
• Apply developing claims knowledge and sound judgment to resolve routine issues within established procedures, escalating more complex matters to experienced colleagues.
• Collaborate with colleagues, participate in training and seek feedback to build technical expertise, strengthen customer service and identify practical improvements to day‑to‑day claims handling.

You will report to a Claims Manager.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Recent graduates or candidates with limited professional experience are encouraged to apply.

People Skills:

• Authentic & Impactful Communication: Clear verbal and written communication skills, including the ability to explain information in a straightforward way and ask thoughtful questions.
• Cross-Functional Collaboration: Ability to work effectively with claims colleagues, underwriters, brokers and other partners, contributing respectfully to shared goals in person and virtually.
• Agility: Curiosity, openness to feedback and willingness to build technical knowledge and develop through experience and a growth mindset.
• Customer Centricity: Assists in basic customerservice tasks, demonstrating an initial understanding of customer needs and expectations in the insurance sector.
• Performance Excellence: Demonstrates a willingness to meet basic performance standards through personal effort, drive and accountability; and, with guidance, set goals and achieve consistent results.

Business Skills:

• Prioritization: Initial exposure to allocating attention, effort and resources based on perceived value, importance, urgency and other customer and business factors.
• Customer Service: Commitment to responsive, fair and professional service, with an understanding of the importance of balancing customer needs, policy requirements and business considerations.
• Digital literacy: Willingness to use claims systems, data and digital tools responsibly while continuing to build proficiency.

Technical Skills:

• Product Knowledge: Basic understanding of insurance and claims, with an interest in building deep knowledge of your assigned product area and the insurance industry.
• Claims Lifecycle Management: Demonstrates limited understanding of claims lifecycle management, gaining initial exposure to handling claims under supervision. Assists with simple tasks such as claim intake and basic documentation, beginning to understand the importance of accurate record‑keeping and compliance.
• Claims Investigation & Evaluation: Ability to review and scrutinize information, taking initial steps to assist with fair and accurate claim resolutions, seeking guidance when appropriate.

Desired Skills and Abilities:

• Degrees in risk management, pre‑law or business preferred

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family‑friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far‑reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is USD 63,400 - 90,200.

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.