Associate, Business Change Adoption

TN United Kingdom; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Join a pioneering organization as a Digital Workplace Business Change, Adoption, and Communications Lead. This role is pivotal in enhancing the adoption and utilization of cutting-edge digital tools like Microsoft 365 and M365 Copilot. You will engage with stakeholders across the organization to foster a culture of change and innovation. Your expertise in change management, user adoption, and communication will be crucial in driving successful initiatives that empower employees and enhance productivity. Be part of a diverse team that values sustainability and digital transformation, making a real difference in the workplace.

Benefits

Inclusive culture

Opportunities for collaboration

Focus on sustainability

Diversity celebration

Agile work environment

Qualifications

• 5+ years of experience in change management and user adoption.
• Strong understanding of digital workplace technologies.
• Proven success in managing business change.

Responsibilities

• Drive the successful adoption of Digital Workplace tools.
• Design programs to increase user proficiency.
• Develop communication plans for employee engagement.

Skills

Change Management

User Adoption

Communication Skills

Stakeholder Engagement

Analytical Skills

Problem-Solving

Project Management

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in IT

Bachelor’s degree in Communications

Tools

Microsoft 365

M365 Copilot

Project Management Tools

Job description

Purpose of Job

The Digital Workplace encompasses a range of technologies and tools, including Microsoft 365 (M365), M365 Copilot, Robotic Process Automation (RPA), Digital Devices (laptops and mobile devices), Business Applications, and various projects run and governed by the Digital Workplace capability.

The Digital Workplace Business Change, Adoption, and Communications Lead is responsible for driving the successful adoption and utilization of Digital Workplace tools and technologies within the organization.

Accountabilities & Responsibilities

Change Management:

• Engage early to build understanding and awareness of upcoming changes.
• Gather core information about teams and groups to understand their structure, use cases, and data requirements, considering potential impacts on change processes.
• Identify non-standard requirements that could disrupt change and incorporate these into evaluation and decision-making.
• Develop and implement strategies to support digital workspace adoption.
• Identify barriers to change and develop mitigation strategies.
• Engage stakeholders at all levels to secure buy-in and support.
• Guide users through preparatory activities for deployment.
• Build a network of change champions within the business.

User Adoption:

• Design and execute programs to increase usage and proficiency.
• Conduct training sessions and create user-friendly documentation.
• Signpost users to training materials and support resources.
• Monitor adoption metrics and KPIs to evaluate effectiveness and improve initiatives.
• Organize stakeholder meetings for updates and feedback.

Communication:

• Develop and implement communication plans to inform and engage employees.
• Manage communication activities related to change initiatives.
• Act as liaison between IT and business units for clear messaging.

Stakeholder Engagement:

• Build and maintain relationships with key stakeholders.
• Facilitate workshops and meetings for feedback and updates.
• Serve as the main communication point for digital workplace changes.

Other

• Manage updates of the Adoption Team’s core products (e.g., trackers, templates, plans).

Knowledge, Skills, Experience & Qualifications

• Bachelor’s degree in Business Administration, IT, Communications, or related field.
• At least 5 years of experience in change management, user adoption, and communications within digital or IT environments.
• Proven success in managing business change and driving digital tool adoption.
• Strong understanding of digital workplace technologies (e.g., Microsoft 365, M365 Copilot).
• Experience developing and implementing communication strategies for large projects.
• Proficiency in creating training materials and conducting training sessions.
• Excellent communication skills (verbal and written).
• Strong leadership and interpersonal skills.
• Ability to work collaboratively with diverse teams.
• Analytical mindset with data interpretation skills.
• Creative thinking and problem-solving abilities.
• Adaptability and resilience in fast-paced environments.
• Experience with project management tools and techniques.
• Ability to evaluate stakeholder feedback and incorporate lessons learned.
• Willingness to undertake general tasks as needed.
• Self-motivated with a focus on continuous improvement.
• Commitment to maintaining and developing relevant skills.
• Ability to complete work diligently and on time, ensuring quality.
• Ensure knowledge transfer and transition to third-party providers as needed.

What is it like to work at the EBRD?

Our agile and innovative approach makes working at the EBRD a unique experience! You will be part of a pioneering and diverse international organization, using your talents to make a real difference and help shape the future of the regions we invest in.

The EBRD environment offers:

• Varied, stimulating work with opportunities to collaborate across sectors and regions;
• An inclusive culture that celebrates diversity;
• An environment prioritizing sustainability, equality, and digital transformation.