Associate Administrator, Digital Platform

Storagepipe, a THRIVE Company; Luton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology solutions provider seeks a ServiceNow Administrator to enhance their digital platform. The role involves leveraging ServiceNow's capabilities to solve complex business challenges and improve service management. Ideal candidates will have up to 2 years of experience with ServiceNow and strong problem-solving skills. Join a dynamic team that values innovation and personal growth.

Qualifications

• 0-2+ years of ServiceNow experience, preferably in ITSM, CSM, ITOM.
• Strong problem-solving skills and ability to gather requirements.

Responsibilities

• Facilitate digital transformation through customer portal and process automation.
• Coordinate tasks and manage projects effectively.

Skills

ServiceNow

ITSM

CSM

Problem Solving

Education

Relevant Education

Tools

ConnectWise

Autotask

Job description

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers. Thrive seeks individuals who view their weekdays not just as 'a job' but as an opportunity to develop valuable skills that ignite their passion and lead to a career. If you thrive in a work-hard, play-hard environment and seek guidance, training, and experience to build a lucrative career, welcome to Thrive!

Position Overview

At Thrive, IT is our core business, and ServiceNow is central to our digital platform and strategy. We utilize ITSM, ITOM, ITBM, and CSM to deliver exceptional management over a CMDB of numerous companies. We facilitate digital transformation through our customer portal and process automation from workplace to cloud. Our roadmap includes the new Now Experience, mobile and chat functionalities, AI capabilities, and ongoing efforts to digitize repetitive work using code, flows, configurations, and integrations. Every team member has the opportunity to solve complex business, IT, and human challenges leveraging ServiceNow’s extensive technical capabilities.

Qualifications

1. 0-2+ years of ServiceNow experience, preferably in:

• ITSM
• CSM
• Domain Separation
• ITOM
• ITBM
• CMDB

0-2 years as a ServiceNow Administrator or experience with similar tools such as ConnectWise, Autotask, etc.

Basic understanding of form updates, UI policies, business rules, ACLs, catalog items, etc.

Experience in coordinating tasks and managing projects.

Ability to gather requirements from stakeholders and liaise with developers for execution.

Strong problem-solving skills.

ITIL experience is a plus.

Certified ServiceNow Administrator is a plus.

Respectful and clear communication skills are essential.

A positive sense of self, capabilities, limitations, humor, and humility.

Relevant education that supports your decision-making and opinions.

An appreciation for the fluidity and incompleteness of requirements, including those listed here.