Associate Administrator, Digital Platform

周物癥; Luton; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading technology solutions provider in Luton is seeking a ServiceNow professional to enhance their digital transformation efforts. This role involves leveraging ServiceNow's capabilities to solve complex challenges while coordinating tasks and managing projects. Ideal candidates will have a background in ITSM and strong problem-solving skills, contributing to a dynamic work environment focused on innovation and growth.

Qualifications

• 0-2+ years of ServiceNow experience preferred.
• Experience coordinating tasks and managing projects.

Responsibilities

• Solve complex business and IT challenges using ServiceNow.
• Gather requirements from stakeholders and liaise with developers.

Skills

Problem Solving

Communication

ITIL

Education

Relevant Education

Tools

ServiceNow

ConnectWise

Autotask

Job description

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers. Thrive seeks individuals who view their weekdays not just as a job but as an opportunity to develop valuable skills that ignite their passion and lead to a career. If you enjoy a work hard, play hard environment and seek guidance, training, and experience to build a lucrative career, welcome to Thrive!

Position Overview

At Thrive, IT is our core business, with ServiceNow at the heart of our digital platform and strategy. We utilize ITSM, ITOM, ITBM, and CSM to provide top-tier management of a CMDB across numerous companies. We enable digital transformation through our customer portal and automation of processes from the workplace to the cloud. Our roadmap includes enhancements like the Now Experience, mobile and chat capabilities, AI features, and ongoing efforts to digitize repetitive work using code, flows, configurations, and integrations. Every ServiceNow team member has the opportunity to solve complex business, IT, and human challenges leveraging ServiceNow’s extensive technical capabilities.

Qualifications

1. 0-2+ years of ServiceNow experience, with a preference for:
   • ITSM
   • CSM
   • Domain Separation
   • ITOM
   • ITBM
   • CMDB
2. 0-2 years as a ServiceNow Administrator or experience with similar tools such as ConnectWise, Autotask, etc.
3. Basic understanding of form updates, UI policies, business rules, ACLs, catalog items, etc.
4. Experience coordinating tasks and managing projects.
5. Ability to gather requirements from stakeholders and execute them, acting as a liaison with developers when needed.
6. Strong problem-solving skills.
7. ITIL experience is a plus.
8. Certified ServiceNow Administrator is a plus.
9. Respectful and clear communication skills are essential.
10. A sense of self, capabilities, limitations, humor, and humility.
11. An effective and relevant education that informs your decisions and opinions.
12. An appreciation for the fluidity of requirements, including those outlined here.