Associate Account Manager

Remote; United Kingdom; Remote; GBP 96,000 - 108,000; Full time

Job summary

Remote is seeking an Associate Account Manager to manage a Book of Business of Tier 2 customers, driving retention and revenue expansion. You will engage across playbooks, sequences, emails, calls, and meetings, building deep relationships with key decision makers and champions to grow accounts and drive revenue outcomes.

You will collaborate with dedicated CSMs to reduce churn, increase product adoption, and identify cross-sell and up-sell opportunities across Remote’s portfolio.

Qualifications

• Manage a Book of Business of Tier 2 customers to drive retention and revenue expansion.
• Drive engagement using playbooks, sequences, emails, calls, and meetings.
• Collaborate with CSMs to reduce churn and drive product adoption.
• Upsell, cross-sell, and renewals of Tier 2 accounts.
• Strong communication with key stakeholders across customer organizations.

Responsibilities

• Meet and exceed sales quota based on role level and manage the entire sales cycle.
• Identify new expansion, upsell and cross-sell opportunities and push through the sales motion.
• Present Remote’s suite of services to existing customers and create upsell opportunities.
• Own the customer relationship and complete the cycle from sale to business completion.
• Maintain frequent contact with customers and build strategic, partnership-based relationships.

Skills

Expansion selling

Relationship building

SaaS sales

Account management

Forecasting

English fluency

Job description

This is an exciting time to join Remote and make a personal difference in the global employment space as an Associate Account Manager, joining our Sales team.

Job Description

As an Associate Account Manager, you will manage a Book of Business of Tier 2 customers to drive retention and revenue expansion; roughly 250 accounts per rep. This role requires a scaled out reach focus to ensure all customers within your BoB have been contacted, leveraging playbooks and sequences to drive engagement; email, calls, education, meetings, and in certain cases, Business Reviews to understand further expansion opportunities. You will work closely in a pod with dedicated CSMs to reduce churn risk, increase product adoption, and identify cross‑sell and up‑sell opportunities across Remote’s portfolio (EOR, Global Payroll, PEO, Contractor Management, Equity, HRIS, and add‑ons). You are accountable for upsell, cross sell and renewals of Tier 2 accounts, with a high level of transactional account management, as well as managing larger, more complex multi product opportunities. Success is measured by Account Growth and Retention.

What you bring:

• Ability in driving net new expansion bookings within customer accounts as well as upselling / cross selling opportunities within accounts
• Aptitude and eagerness to form deep relationships across customer organisations, including key decision makers and champions to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
• Maintain consistent communication with key customer contacts and advocates on their needs as well as eliciting feedback on our products and services on how we can improve and support them further
• Able to create, execute and adapt proactive client strategies to achieve goals
• An ability to develop pipeline, forecast outcomes and provide accurate reporting data
• Good knowledge of sales processes
• Ability to learn complex solutions and eager to constantly develop new skills and competencies
• Understanding of Remote’s services and its position in the industry
• 1+ year of Account Management experience preferable, or related SaaS sales experience
• Excellent verbal and written communication skills, with business fluency in English
• It's not required to have experience working remotely, but considered a plus
• Highly self-motivated with ambitions to be in a closing and customer facing role
• Self-directed and able to work independently and as an active member of the team
• Resilience and perseverance with a positive attitude
• Able to perform under pressure and proficient in multitasking, prioritisation and time management
• Strong business acumen
• High level of integrity and work ethic

Key responsibilities

• Meet and exceed sales quota based on role level and manage the entire sales cycle
• Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle
• Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions
• Own the customer relationship and complete the cycle from sale to business completion
• Remain in frequent contact with the customers and build strategic and partnership based customer relationships
• Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs
• Able to execute on customer retention initiatives and participates in key strategic events to nurture customer relationships
• Work with other cross-functional teams to ensure customer success

Practicals

• You'll report to: Manager, Sales (based on region)

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay locally competitive rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hire globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The interviewer will share further details with the candidate on the more restricted pay range for the role in line with their specific location. The individual pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, internal parity, and market demands. The base salary range may be subject to change.

The annual salary range for this full-time position is $128,750 to $144,850.