Associate Account Director

Cision; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the tech industry seeks an Account Manager to enhance customer relationships and revenue retention. This role involves managing a high-value client portfolio and achieving sales targets through strategic account management. Candidates should have a strong background in sales and customer success, demonstrating problem-solving abilities and process-driven results.

Qualifications

• Proven track record of exceeding targets.
• Process-driven approach to KPIs.
• Experience with Salesforce platform.

Responsibilities

• Manage and grow a portfolio of customers exceeding £1M.
• Achieve annual targets across various media services.
• Drive revenue from existing clients and oversee renewal processes.

Skills

Problem-solving

Communication

Relationship Building

Results Focus

Sales pipeline management

Job description

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Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Overview of the role:

You will be responsible for proactively managing and growing a portfolio of customers across sectors, with a total value exceeding £1M. Your primary objective is to maximise GRR (Gross Retention Rate) and NRR (Net Revenue Retention) through effective relationship management by leveraging auto-renewal contracts and standard annual increases. You will also identify and close upsell opportunities, managing your territory in line with pre-set revenue and performance targets, including revenue retention rates and upsell opportunities.

Duties and responsibilities:

The role is defined, but not limited to, the following:

• Achieving or exceeding annual targets across Media Analysis, Media Monitoring, Media Database and social media.
• Compiling and implementing a sales plan for the territory.
• Creating and maintaining a highly focussed culture with an emphasis on proactive contact.
• Compiling supplementary sales plans and projects as appropriate throughout the year.
• Driving revenue from existing clients, across Cision portfolio of PR products and services.
• Managing the effective renewal process for subscriptions, identifying and maximising up-sell and cross-sell opportunities.
• Predicting future downturns in revenue and ensuring plans are in place to address short fall.
• Formulating and implementing account management strategies that provide an appropriate. level of focus on clients relative to requirements, budget, and future revenue potential.

Essential skills and experience:

• Proven track record of exceeding targets.
• Process-driven in your approach to achieving predetermined KPIs.
• Experience of pipeline management within the Salesforce platform.
• Ability to communicate and influence at all levels within the organisation.
• Ability to build and foster relationships with key stakeholders within the organisation.
• Problem-solving skills.
• Results focus.

Key internal relationships:

• Customer Success & Support
• Retention and Account Management team
• New Business teams
• Operations team
• Product teams
• Finance
• Human Resources
• Marketing
• Insight
• Legal

The standard working hours will be 37.5 per week, Monday to Friday 09:00 to 17:30 excluding one-hour unpaid lunch break per day.