Assistant Visitor Operations Manager

House of Commons; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave

Civil Service pension

Flexible working

Job summary

House of Commons is seeking an Assistant Operations Manager to lead teams delivering memorable visitor experiences at the heart of UK democracy. You will manage Visitor Engagement Assistants and oversee daily operations, working with Visitor Experience Managers on projects, tours and talks that make Parliament more accessible.

You will play a key role in maintaining service standards, supporting training, and helping colleagues deliver engaging experiences for a diverse range of visitors, with a

Qualifications

• Proven ability to lead, motivate and develop a team.
• Experience delivering excellent customer service to diverse visitors.
• Strong communication and interpersonal skills for stakeholders and staff.
• Ability to solve problems in a fast-paced operational environment.

Responsibilities

• Lead and support Visitor Engagement and Visitor Assistants to deliver high-quality visitor experiences.
• Oversee daily operations, training, and performance of teams across tours and talks.
• Support delivery of projects and events that bring Parliament closer to the public.

Skills

Leadership

Customer service

Communication

Problem solving

Organisation

Job description

What You'll Be Doing

As an Assistant Operations Manager, you will lead and support teams delivering exceptional visitor experiences at the heart of UK democracy. You'll manage and develop Visitor Engagement Assistants and Visitor Assistants, oversee daily operations, and ensure visitors receive a welcoming, accessible and high-quality service. Working closely with Visitor Experience Managers, you'll also support the delivery of projects, events and initiatives that help bring Parliament closer to the public.

You'll play an important role in maintaining and enhancing Parliament's programme of tours and talks, supporting team training, monitoring quality standards and helping colleagues deliver engaging experiences. Whether supervising operations, supporting visitors with access requirements or improving services, you'll help ensure every visitor has a positive and memorable experience.

Find out more about working at the House of Commons.

Why Join us?

• Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 28.97%
• Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

What We're Looking For

• Proven ability to lead, motivate and develop a team, creating a positive culture and supporting colleagues through coaching, training and ongoing development.
• Experience delivering excellent customer service, with a commitment to creating welcoming, inclusive and accessible experiences for a diverse range of visitors.
• Strong communication and interpersonal skills, with the confidence to engage effectively with visitors, colleagues and stakeholders.
• Ability to make sound decisions and solve problems in a fast-paced operational environment, adapting to changing priorities when needed.
• An organised, proactive and flexible approach, with the ability to balance day-to-day operations while supporting wider projects and team objectives.
• A collaborative mindset, with a passion for working with people, sharing best practice, contributing new ideas and helping to deliver engaging visitor experiences.

Additional Information

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

We may close the vacancy prior to the closing date stated due to a high volume of applications.