Assistant Visitor Experience Operations Lead

House of Commons; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave

Civil Service pension

Flexible working

Job summary

House of Commons is seeking an Assistant Operations Manager to lead teams delivering memorable visitor experiences at the heart of UK democracy. You will manage Visitor Engagement Assistants and oversee daily operations, working with Visitor Experience Managers on projects, tours and talks that make Parliament more accessible.

You will play a key role in maintaining service standards, supporting training, and helping colleagues deliver engaging experiences for a diverse range of visitors, with a

Qualifications

• Proven ability to lead, motivate and develop a team.
• Experience delivering excellent customer service to diverse visitors.
• Strong communication and interpersonal skills for stakeholders and staff.
• Ability to solve problems in a fast-paced operational environment.

Responsibilities

• Lead and support Visitor Engagement and Visitor Assistants to deliver high-quality visitor experiences.
• Oversee daily operations, training, and performance of teams across tours and talks.
• Support delivery of projects and events that bring Parliament closer to the public.

Skills

Leadership

Customer service

Communication

Problem solving

Organisation

Job description

House of Commons is seeking an Assistant Operations Manager to lead teams delivering memorable visitor experiences at the heart of UK democracy. You will manage Visitor Engagement Assistants and oversee daily operations, working with Visitor Experience Managers on projects, tours and talks that make Parliament more accessible.

You will play a key role in maintaining service standards, supporting training, and helping colleagues deliver engaging experiences for a diverse range of visitors, with a