Assistant Visitor Operations Manager

House of Commons; City of Westminster; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Generous annual leave starting at 30–%

Civil Service pension scheme with an ~

Flexible working options

Job summary

House of Commons is seeking an Assistant Operations Manager to lead and support teams delivering outstanding visitor experiences at the heart of UK democracy. You will manage Visitor Engagement Assistants and oversee daily operations, ensuring welcoming, accessible, and high-quality service for all visitors.

You will help deliver tours, talks, and events, support team training, monitor standards, and collaborate on projects that bring Parliament closer to the public.

Qualifications

• Experience leading teams in fast-paced service environments.
• Commitment to inclusive, accessible visitor experiences.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and support teams delivering exceptional visitor experiences across Parliament venues.
• Manage and develop Visitor Engagement Assistants and Visitor Assistants.
• Oversee daily operations and ensure high-quality, welcoming service for all visitors.
• Support delivery of projects, events and initiatives that engage the public with Parliament.
• Supervise operations and assist visitors with access requirements to improve services.

Skills

Leadership

Customer service

Communication

Teamwork

Job description

As an Assistant Operations Manager, you will lead and support teams delivering exceptional visitor experiences at the heart of UK democracy. You'll manage and develop Visitor Engagement Assistants and Visitor Assistants, oversee daily operations, and ensure visitors receive a welcoming, accessible and high-quality service. Working closely with Visitor Experience Managers, you'll also support the delivery of projects, events and initiatives that help bring Parliament closer to the public.

You'll play an important role in maintaining and enhancing Parliament's programme of tours and talks, supporting team training, monitoring quality standards and helping colleagues deliver engaging experiences. Whether supervising operations, supporting visitors with access requirements or improving services, you'll help ensure every visitor has a positive and memorable experience.

Find out more about working at the House of Commons.

Why Join us?

In addition to your salary, we offer

an attractive range of benefits including but not limited to:

• Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent
• Civil Service pension scheme with an average employer contribution of 28.97%
• Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

What we're looking for

• Proven ability to lead, motivate and develop a team, creating a positive culture and supporting colleagues through coaching, training and ongoing development.
• Experience delivering excellent customer service, with a commitment to creating welcoming, inclusive and accessible experiences for a diverse range of visitors.
• Strong communication and interpersonal skills, with the confidence to engage effectively with visitors, colleagues and stakeholders.
• Ability to make sound decisions and solve problems in a fast-paced operational environment, adapting to changing priorities when needed.
• An organised, proactive and flexible approach, with the ability to balance day-to-day operations while supporting wider projects and team objectives.
• A collaborative mindset, with a passion for working with people, sharing best practice, contributing new ideas and helping to deliver engaging visitor experiences.