Assistant Visitor Experience & Operations Lead

House of Commons; City of Westminster; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Generous annual leave starting at 30–%

Civil Service pension scheme with an ~

Flexible working options

Job summary

House of Commons is seeking an Assistant Operations Manager to lead and support teams delivering outstanding visitor experiences at the heart of UK democracy. You will manage Visitor Engagement Assistants and oversee daily operations, ensuring welcoming, accessible, and high-quality service for all visitors.

You will help deliver tours, talks, and events, support team training, monitor standards, and collaborate on projects that bring Parliament closer to the public.

Qualifications

• Experience leading teams in fast-paced service environments.
• Commitment to inclusive, accessible visitor experiences.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and support teams delivering exceptional visitor experiences across Parliament venues.
• Manage and develop Visitor Engagement Assistants and Visitor Assistants.
• Oversee daily operations and ensure high-quality, welcoming service for all visitors.
• Support delivery of projects, events and initiatives that engage the public with Parliament.
• Supervise operations and assist visitors with access requirements to improve services.

Skills

Leadership

Customer service

Communication

Teamwork

Job description

House of Commons is seeking an Assistant Operations Manager to lead and support teams delivering outstanding visitor experiences at the heart of UK democracy. You will manage Visitor Engagement Assistants and oversee daily operations, ensuring welcoming, accessible, and high-quality service for all visitors.

You will help deliver tours, talks, and events, support team training, monitor standards, and collaborate on projects that bring Parliament closer to the public.