Assistant to the Performance & Workflow Manager

Ambitionat Equans; Wrenthorpe; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave (+ public hols)

Life Cover: 2x annual salary

Employee discounts

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days (2 per year)

Learning opportunities and training

Employee referral rewards

Access to employee networks

24/7 Employee Assistance Program and/m

Job summary

Equans is seeking an Assistant Performance & Workflow Manager to join our team at Pinderfields Hospital on a permanent basis. This full-time role (37.5 hours per week) offers a competitive salary, bonus and benefits package.

The role delivers essential administrative, analytical and coordination support to ensure smooth performance monitoring, workflow management and compliance reporting across the Pinderfields and Pontefract Hospital contract.

Qualifications

• Experience in administrative or coordination roles, preferably within facilities management or healthcare.
• Strong IT skills with Microsoft Excel, Word and PowerPoint.
• Familiarity with CAFM systems (Maximo) and reporting tools is desirable.
• Excellent written and verbal communication; ability to manage multiple tasks and meet deadlines.
• Basic DBS check is essential for this role.

Responsibilities

• Assist in compiling daily, weekly, and monthly performance reports.
• Support KPI tracking and identification of service failure points.
• Prepare documentation for client audits and monthly meetings.
• Maintain records using CAFM systems (e.g., Maximo).
• Support Compliance, Workflow and Business Support teams with coordination.
• Contribute to development and review of operational processes and action plans.
• Liaise with internal teams and external stakeholders for data and updates.
• Schedule meetings, walkarounds, and customer satisfaction surveys.
• Draft communications for the wider team and keep filing systems updated.

Skills

Organisational skills

Communication

Multi-tasking

IT proficiency

Education

NVQ Level 3 in Business Administration (preferred)

Tools

Microsoft Excel

Microsoft Word

PowerPoint

CAFM systems (Maximo)

Reporting tools

Job description

with internal and external stakeholders, and ensuring that all workflow and administrative processes continue to operate smoothly. The Assistant will also act as the primary point of contact for performance-related queries and elevate issues as necessary.

What will you deliver?

• Assist in compiling daily, weekly, and monthly performance reports.
• Support the tracking of KPIs and service failure points.
• Help prepare documentation for client audits and monthly meetings.
• Maintain accurate records of planned and reactive tasks using CAFM systems (e.g., Maximo).
• Support the Compliance, Workflow, and Business Support teams with documentation and coordination.
• Assist in the development and review of operational processes and action plans.
• Liaise with internal teams and external stakeholders to gather data and updates.
• Schedule and coordinate meetings, walkarounds, and customer satisfaction surveys.
• Draft communications and updates for the wider team.
• Maintain filing systems and ensure all compliance evidence.

Equans is looking for an Assistant Performance & Workflow Manager to join our team based at Pinderfields Hospital on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package. The Assistant to the Performance & Workflow Manager will provide essential administrative, analytical, and coordination support to ensure the smooth operation of performance monitoring, workflow management, and compliance reporting across the Pinderfields and Pontefract Hospital contract. This role is ideal for someone with strong organisational skills, attention to detail, and a proactive approach to supporting service excellence. In the absence of the Performance & Workflow Manager, the Assistant will be expected to deputise and ensure continuity of service delivery. This includes leading team meetings, overseeing the preparation and distribution of performance reports, maintaining oversight of KPIs and service compliance, coordinating, is up to date. Support the preparation of presentations and reports for senior management and clients. Assist with the implementation of company initiatives and performance improvement plans.

What can we offer you?

• 25 days annual leave (+ public holidays).
• Life Cover equivalent to 2 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

• Training in compliance, health & safety, or facilities management (advantageous).
• NVQ Level 3 in Business Administration or similar (preferred).
• Experience in an administrative or coordination role, ideally within facilities management or a healthcare environment.
• Strong IT skills, particularly in Microsoft Excel, Word, and PowerPoint.
• Familiarity with CAFM systems (e.g., Maximo) and reporting tools is desirable.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Good knowledge and experience in service delivery.
• This role includes a Basic DBS check therefore ability to pass is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group. Our ambition At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values-Accountability, Respect, Team Spirit, and Service Focus.