Assistant Store Supervisor — Parts & Customer Service Lead

XL Parts / The Parts House; Broom; On-site; GBP 25,000 - 35,000; Full time

Job summary

XL Parts and The Parts House is seeking an Assistant Store Supervisor to lead daily operations at our retail distribution site. You will oversee shipping/receiving, pick, pack and fulfill orders, and ensure accurate inventory and safety standards.

You will schedule drivers, assist customers, handle payments, and maintain a clean, welcoming store and warehouse environment. The ideal candidate has retail experience and strong communication skills, with a focus on service quality and teamwork.

Qualifications

• High School Degree or GED.
• 1 to 2 years of working in a retail environment.
• Highly motivated to provide superb customer service.
• Excellent communication and interpersonal skills.
• Must be able to pass a criminal background and drug screen.

Responsibilities

• Shipping and receiving of merchandise.
• Assemble and fill customer orders within a 45-minute window.
• Inventory and cycle counts.
• Schedules contract drivers.
• Answers customer questions and addresses complaints.
• Store opening and closing duties.
• Handles cash, cash counts, and deposits.
• Stocks and pulls parts.
• Answers phones.
• Keeps store and front counter clean.
• Keeps warehouse clean and provides a safe work environment.

Skills

Excellent communication

Interpersonal skills

Customer service orientation

Education

High School Degree or GED

Job description

XL Parts and The Parts House is seeking an Assistant Store Supervisor to lead daily operations at our retail distribution site. You will oversee shipping/receiving, pick, pack and fulfill orders, and ensure accurate inventory and safety standards.

You will schedule drivers, assist customers, handle payments, and maintain a clean, welcoming store and warehouse environment. The ideal candidate has retail experience and strong communication skills, with a focus on service quality and teamwork.